Manager, Healthcare Practice Operations – Virtual Urgent Care
Job Description:
• Lead and support up to 100-150 virtual urgent care providers
• Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily
• Maintain frequent communication with providers through check-ins, team meetings, and written updates
• Execute daily and weekly provider scheduling
• Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts
• Act as the primary point of contact for providers
• Ensure providers follow established protocols, documentation standards, and compliance requirements
• Identify inefficiencies or recurring issues in workflows and propose solutions
• Work closely with the Director, clinical leadership, and provider network support teams
Requirements:
• 3+ years of experience in healthcare operations, provider management, or clinical team leadership
• Experience in virtual urgent care operations is strongly preferred
• Proven success by managing or supporting large provider teams across multiple states or markets
• Strong understanding of provider performance management, capacity planning, and virtual care operations
• Excellent communication, problem-solving, and interpersonal skills
• Demonstrated ability to lead through influence, build trust, and drive accountability
• Data-driven mindset with experience using dashboards or KPIs to inform daily decision-making
• Bachelor’s degree required, advanced degree preferred.
Benefits:
• various health and medical coverage options
• dental and vision coverage
• disability and life coverage
• monthly medical waiver allowance
• remote-first work environment
• flexible paid time off, including Summer Fridays
• employer match 401k plan
• monthly phone stipend
• First Stop Health membership benefit
Apply Now
Apply Now
• Lead and support up to 100-150 virtual urgent care providers
• Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily
• Maintain frequent communication with providers through check-ins, team meetings, and written updates
• Execute daily and weekly provider scheduling
• Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts
• Act as the primary point of contact for providers
• Ensure providers follow established protocols, documentation standards, and compliance requirements
• Identify inefficiencies or recurring issues in workflows and propose solutions
• Work closely with the Director, clinical leadership, and provider network support teams
Requirements:
• 3+ years of experience in healthcare operations, provider management, or clinical team leadership
• Experience in virtual urgent care operations is strongly preferred
• Proven success by managing or supporting large provider teams across multiple states or markets
• Strong understanding of provider performance management, capacity planning, and virtual care operations
• Excellent communication, problem-solving, and interpersonal skills
• Demonstrated ability to lead through influence, build trust, and drive accountability
• Data-driven mindset with experience using dashboards or KPIs to inform daily decision-making
• Bachelor’s degree required, advanced degree preferred.
Benefits:
• various health and medical coverage options
• dental and vision coverage
• disability and life coverage
• monthly medical waiver allowance
• remote-first work environment
• flexible paid time off, including Summer Fridays
• employer match 401k plan
• monthly phone stipend
• First Stop Health membership benefit
Apply Now
Apply Now