Manager, Emergency Planning, Response & Business Continuity
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
• Responsible for leading and developing the American Airlines Emergency Response Program.
• Inspire a team of professionals as well as key stakeholders throughout the company to ensure that American’s Emergency response program remains industry leading and a model for other industries and companies across the globe.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Ensures compliance with all federal laws and regulations, the Aviation Disaster Family Assistance Act of 1996, and corporate goals/objectives
• Oversees and coordinates all aspects of the Company’s family assistance response (CARE Team)
• Develops, manages, and improves upon the American Airlines Incident Response Plan and Pandemic Preparedness and Response Plan
• Manages cross-departmental team and acts as liaison between departments to ensure emergency response preparedness and compliance
• Directs the research, review, and evaluation of external source materials regarding airline emergency operations/assistance programs
• Ensures emergency operations and assistance programs are integrated with oneworld, Regional, and code share companies' programs and procedures
• Directs the development and operation of the emergency response team
• Evaluates the effectiveness of training to ensure employees company-wide are receiving appropriate training to maintain readiness
• Ensures emergency preparedness of every department, including airports and directs evaluation of emergency preparedness plans
• Updates and coordinates with Legal to file the Company’s emergency response plan with the Department of Transportation and National Transportation Safety Board
• Manages the Go Team credit card program and all assets of the Emergency Plan
• Develops and updates the Company’s Emergency Response Manual
• Develops, implements, and coordinates the Company’s Incident Response Plan
• Acts as liaison with external organizations such as the NTSB and FAA and industry groups on family assistance matters
• Develops and schedules company-wide emergency response drills, manifest reconciliation drills, and other ancillary drills periodically to test the readiness and dependability of the Emergency Response Plan
• Develops and manages the department budget
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
• Undergraduate degree or equivalent experience/training
• At least 5 years project management experience, with demonstrated ability to develop and manage cross-functional teams to accomplish project objectives
• At least 5 years-experience in a managerial position with demonstrated leadership abilities
Preferred Qualifications - Education & Prior Job Experience
• Previous experience in airline or other industry emergency response
Skills, Licenses & Certifications
• Proficient in Microsoft Office software, including Outlook, Word, Excel, and PowerPoint
• Demonstrated ability to read and interpret technical documents such as operating instructions, technical and procedure manuals
• Excellent facilitation and formal presentation skills
• Excellent verbal and written communication skills
• Ability to effectively interact with all levels of employees throughout the organization (from front-line employees to senior management)
• Ability to analyze data
• Ability to multi-task and shift priorities to meet deadlines in a fast-paced, ever-changing work environment
• Ability to lead and manage during a crisis event
What You'll Get
Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Apply Now
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
• Responsible for leading and developing the American Airlines Emergency Response Program.
• Inspire a team of professionals as well as key stakeholders throughout the company to ensure that American’s Emergency response program remains industry leading and a model for other industries and companies across the globe.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Ensures compliance with all federal laws and regulations, the Aviation Disaster Family Assistance Act of 1996, and corporate goals/objectives
• Oversees and coordinates all aspects of the Company’s family assistance response (CARE Team)
• Develops, manages, and improves upon the American Airlines Incident Response Plan and Pandemic Preparedness and Response Plan
• Manages cross-departmental team and acts as liaison between departments to ensure emergency response preparedness and compliance
• Directs the research, review, and evaluation of external source materials regarding airline emergency operations/assistance programs
• Ensures emergency operations and assistance programs are integrated with oneworld, Regional, and code share companies' programs and procedures
• Directs the development and operation of the emergency response team
• Evaluates the effectiveness of training to ensure employees company-wide are receiving appropriate training to maintain readiness
• Ensures emergency preparedness of every department, including airports and directs evaluation of emergency preparedness plans
• Updates and coordinates with Legal to file the Company’s emergency response plan with the Department of Transportation and National Transportation Safety Board
• Manages the Go Team credit card program and all assets of the Emergency Plan
• Develops and updates the Company’s Emergency Response Manual
• Develops, implements, and coordinates the Company’s Incident Response Plan
• Acts as liaison with external organizations such as the NTSB and FAA and industry groups on family assistance matters
• Develops and schedules company-wide emergency response drills, manifest reconciliation drills, and other ancillary drills periodically to test the readiness and dependability of the Emergency Response Plan
• Develops and manages the department budget
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
• Undergraduate degree or equivalent experience/training
• At least 5 years project management experience, with demonstrated ability to develop and manage cross-functional teams to accomplish project objectives
• At least 5 years-experience in a managerial position with demonstrated leadership abilities
Preferred Qualifications - Education & Prior Job Experience
• Previous experience in airline or other industry emergency response
Skills, Licenses & Certifications
• Proficient in Microsoft Office software, including Outlook, Word, Excel, and PowerPoint
• Demonstrated ability to read and interpret technical documents such as operating instructions, technical and procedure manuals
• Excellent facilitation and formal presentation skills
• Excellent verbal and written communication skills
• Ability to effectively interact with all levels of employees throughout the organization (from front-line employees to senior management)
• Ability to analyze data
• Ability to multi-task and shift priorities to meet deadlines in a fast-paced, ever-changing work environment
• Ability to lead and manage during a crisis event
What You'll Get
Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Apply Now