Manager - Digital Services (50939)
We are seeking a highly experienced Microsoft Dynamics 365 Business Central Manager to join our Digital Services team. The ideal candidate will have 5 to 7 years of proven experience managing, implementing and supporting Microsoft Dynamics 365 Business Central solutions and teams. This hands-on role requires deep Business Central functional expertise, technical understanding of BC and complementary Microsoft 365 applications, resource management, excellent communication skills, and a passion for delivering solutions that drive business value. The candidate will be known for implementing scalable Business Central solutions within scope, timeline, and budget.
Key Responsibilities:
Serve as the delivery lead during projects, including requirements gathering, testing, deployment, and support ensuring high levels of customer satisfaction.
Analyze client business processes and recommend best practices to optimize workflows within Business Central.
Design and document functional specifications for customizations and integrations.
Customize and configure the system to meet client-specific business requirements.
Work with technical teams to design and implement integrations with third-party systems and applications.
Serve as the delivery lead during projects, including requirements gathering, testing, deployment, and support ensuring high levels of customer satisfaction.
Develop or oversee the creation of reports, dashboards, and other analytics tools (e.g., Power BI) within Business Central.
Conduct client-facing workshops, training sessions, user acceptance testing support, and demonstrations for stakeholders and end users.
Provide post-implementation support to address user issues and optimize system performance.
Act as an escalation point for complex issues.
Lead and mentor staff consultants, ensuring project timelines and deliverables are met.
Conduct periodic performance reviews.
Collaborate with cross-functional teams, including developers, project managers, and client stakeholders, to deliver successful implementations.
Consult with clients on Microsoft mid-market technologies by investigating their business needs and discussing new opportunities.
Engage with account managers and clients during the pre-sales cycle to collect necessary information to draft project plans and statements of work.
Apply Now
Key Responsibilities:
Serve as the delivery lead during projects, including requirements gathering, testing, deployment, and support ensuring high levels of customer satisfaction.
Analyze client business processes and recommend best practices to optimize workflows within Business Central.
Design and document functional specifications for customizations and integrations.
Customize and configure the system to meet client-specific business requirements.
Work with technical teams to design and implement integrations with third-party systems and applications.
Serve as the delivery lead during projects, including requirements gathering, testing, deployment, and support ensuring high levels of customer satisfaction.
Develop or oversee the creation of reports, dashboards, and other analytics tools (e.g., Power BI) within Business Central.
Conduct client-facing workshops, training sessions, user acceptance testing support, and demonstrations for stakeholders and end users.
Provide post-implementation support to address user issues and optimize system performance.
Act as an escalation point for complex issues.
Lead and mentor staff consultants, ensuring project timelines and deliverables are met.
Conduct periodic performance reviews.
Collaborate with cross-functional teams, including developers, project managers, and client stakeholders, to deliver successful implementations.
Consult with clients on Microsoft mid-market technologies by investigating their business needs and discussing new opportunities.
Engage with account managers and clients during the pre-sales cycle to collect necessary information to draft project plans and statements of work.
Apply Now