Manager, DevOps Operations

Overview Position Overview: We are seeking an experienced DevOps Operations Manager to lead small team of DevOps engineers while driving operational excellence across our cloud platform. This role combines people leadership with hands-on operational expertise, focusing on incident management, monitoring, and leveraging AI to enhance operational efficiency. About Technology Team: Our Technology Team is a dynamic group of innovators reshaping the future of healthcare technology. This team thrives on collaboration, bringing together top talent from diverse backgrounds to create scalable, secure, and cutting-edge platforms. With expertise in cloud infrastructure, AI, and user experience design, they enable transformation for healthcare health plan solutions. Beyond technical excellence, the HealthEdge Technology Team is passionate about empowering clients. They prioritize transparency, thoughtful resource allocation, and a commitment to seamless experiences. Guided by visionary leadership and a deep enthusiasm for innovation, this group is redefining what’s possible in healthcare technology. Your Impact: Team Leadership : Manage, mentor, and develop DevOps engineers through 1:1s, performance reviews, and career development Operational Excellence : Lead incident management, crisis response, and maintain high uptime across production systems Monitoring & Alerting : Oversee monitoring, alerting, and PagerDuty configuration for optimal system observability AI Innovation : Drive AI adoption and automation initiatives to enhance operational efficiency Strategic Oversight : Provide guidance on CI/CD pipelines, Infrastructure-as-Code, and Kubernetes deployments Cross-functional Collaboration : Coordinate between Development, Operations, and Infrastructure teams What You Bring: Leadership : 3+ years managing DevOps/SRE teams with proven track record of building high-performing teams Technical Experience : 7+ years in DevOps, cloud infrastructure, or site reliability engineering Cloud Expertise : Extensive hands-on experience with AWS cloud technologies and services, Azure experience is a plus Core Technologies : Proficiency with Kubernetes, CI/CD platforms (GitHub Actions), Infrastructure-as-Code Operations : Experience with production incident management, on-call operations, and PagerDuty Monitoring : Hands-on experience with monitoring tools (CloudWatch, Grafana, etc) Communication : Strong stakeholder management and crisis leadership skills Bonus Points: Experience implementing AI tools for operational automation AWS certifications (Solutions Architect, DevOps Engineer) Multi-cloud experience (AWS, Azure) Background in scripting and automation (Python, Bash) The ideal candidate combines deep technical expertise with strong people management skills, thrives in crisis situations, and is passionate about leveraging AI to drive operational innovation. HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US Type of Employment: Full-time, permanent Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote