Manager, Consumer Business
Mom’s Meals is seeking a strategic, data-driven Manager, Consumer Business to help lead the optimization, expansion and ongoing evolution of our Private Pay business line. Ideal candidates will have experience with general management, brand management or product management roles—particularly with e-commerce / direct-to-consumer focused businesses — and a passion for delivering intuitive, high-impact experiences for consumers and business partners.
Reporting to the Director of Private Pay, you’ll act as a cross-functional connector and consumer business advocate, managing day-to-day business operations with excellence, ensuring strong performance across acquisition, retention, and customer satisfaction metrics, and exploring growth opportunities in collaboration with the Director of Private Pay and the broader Mom’s Meals team. This role is a blend of operational execution and customer-centric innovation—and is ideal for entrepreneurial individuals eager to make an impact in a mission-driven organization.
Salary range: $100,003-130,003
Position Responsibilities may include, but not limited to
Business & Performance Management: Lead day-to-day business operations and contribute to performance management, with a focus on setting clear expectations and leveraging KPIs & analytics to assess performance
Work collaboratively to support scaling operations, enhancing internal processes, and ensuring the consistent delivery of high-quality customer experiences
Customer Experience Champion: Partner with operations, fulfillment, marketing, and customer care to ensure consistency and excellence across all customer experience touchpoints
Utilize both quantitative data and qualitative insights to understand customer needs, identify friction points, and implement initiatives that enhance conversion, retention, and overall satisfaction
Growth Initiatives Support: Partner with the Director of Private Pay to evaluate growth opportunities and manage end-to-end execution of select initiatives
Work with both internal and external partners to align on objectives and deliver on action plans to achieve business goals
Innovation & Competitive Intelligence: Contribute to innovation and continuous improvement by identifying relevant market trends, gathering competitive intelligence, and helping develop test-and-learn initiatives
Partner with the Director of Private Pay and internal teams to turn insights into actionable pilots that drive customer satisfaction and business value
Cross-Functional Collaboration & Leadership: Collaborate with marketing, IT, operations, data analytics, and customer service teams to deliver high-quality experiences that deliver on customer needs and drive business results
Act as a key connector across teams to align priorities, timelines, and execution plans; facilitate ongoing engagement touchpoints and help maintain momentum on high-impact projects
Required Skills and Experience
Bachelor's degree
5+ years’ experience in product management, brand management, or general management roles — preferably on a high growth, consumer-focused (or DTC) business
Proven project management experience leading complex, cross-functional initiatives end-to-end
Experience partnering with customer service, marketing, product, finance, fulfillment and IT teams in a matrixed environment
Ability to think creatively and critically while executing at both strategic and tactical levels
Entrepreneurial and hands-on—comfortable wearing many hats, adapting quickly, and driving initiatives forward in a fast-paced environment
A strategic and analytical thinker with a track record of using data and customer insights to inform recommendations, prioritization and action plans
Strong business acumen with proficiency in performance analysis and data tools (Excel, Power BI, etc.)
Detail-oriented with a track record of delivering excellence
Creative problem solver with a bias towards action and a deep curiosity for solving business challenges and understanding consumer needs.
Passionate about user experience, with strong instincts for intuitive, customer-centric design and continuous improvement
A collaborative communicator who builds relationships, influences and aligns multiple stakeholders, and inspires action
Motivated by purpose, eager to make an impact through work that improves lives
Preferred Skills and Experience
Familiarity with subscription models, digital commerce platforms, or multi-channel customer engagement
Experience with agile or sprint-based project management frameworks
Direct experience in a regulated industry such as healthcare, food
Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Apply Now
Reporting to the Director of Private Pay, you’ll act as a cross-functional connector and consumer business advocate, managing day-to-day business operations with excellence, ensuring strong performance across acquisition, retention, and customer satisfaction metrics, and exploring growth opportunities in collaboration with the Director of Private Pay and the broader Mom’s Meals team. This role is a blend of operational execution and customer-centric innovation—and is ideal for entrepreneurial individuals eager to make an impact in a mission-driven organization.
Salary range: $100,003-130,003
Position Responsibilities may include, but not limited to
Business & Performance Management: Lead day-to-day business operations and contribute to performance management, with a focus on setting clear expectations and leveraging KPIs & analytics to assess performance
Work collaboratively to support scaling operations, enhancing internal processes, and ensuring the consistent delivery of high-quality customer experiences
Customer Experience Champion: Partner with operations, fulfillment, marketing, and customer care to ensure consistency and excellence across all customer experience touchpoints
Utilize both quantitative data and qualitative insights to understand customer needs, identify friction points, and implement initiatives that enhance conversion, retention, and overall satisfaction
Growth Initiatives Support: Partner with the Director of Private Pay to evaluate growth opportunities and manage end-to-end execution of select initiatives
Work with both internal and external partners to align on objectives and deliver on action plans to achieve business goals
Innovation & Competitive Intelligence: Contribute to innovation and continuous improvement by identifying relevant market trends, gathering competitive intelligence, and helping develop test-and-learn initiatives
Partner with the Director of Private Pay and internal teams to turn insights into actionable pilots that drive customer satisfaction and business value
Cross-Functional Collaboration & Leadership: Collaborate with marketing, IT, operations, data analytics, and customer service teams to deliver high-quality experiences that deliver on customer needs and drive business results
Act as a key connector across teams to align priorities, timelines, and execution plans; facilitate ongoing engagement touchpoints and help maintain momentum on high-impact projects
Required Skills and Experience
Bachelor's degree
5+ years’ experience in product management, brand management, or general management roles — preferably on a high growth, consumer-focused (or DTC) business
Proven project management experience leading complex, cross-functional initiatives end-to-end
Experience partnering with customer service, marketing, product, finance, fulfillment and IT teams in a matrixed environment
Ability to think creatively and critically while executing at both strategic and tactical levels
Entrepreneurial and hands-on—comfortable wearing many hats, adapting quickly, and driving initiatives forward in a fast-paced environment
A strategic and analytical thinker with a track record of using data and customer insights to inform recommendations, prioritization and action plans
Strong business acumen with proficiency in performance analysis and data tools (Excel, Power BI, etc.)
Detail-oriented with a track record of delivering excellence
Creative problem solver with a bias towards action and a deep curiosity for solving business challenges and understanding consumer needs.
Passionate about user experience, with strong instincts for intuitive, customer-centric design and continuous improvement
A collaborative communicator who builds relationships, influences and aligns multiple stakeholders, and inspires action
Motivated by purpose, eager to make an impact through work that improves lives
Preferred Skills and Experience
Familiarity with subscription models, digital commerce platforms, or multi-channel customer engagement
Experience with agile or sprint-based project management frameworks
Direct experience in a regulated industry such as healthcare, food
Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Apply Now