Manager, Collections

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."Job Summary This position oversees the centralized collections process for US and Canada businesses with team, dunning notices, automatic dialers and heavy branch interaction. Key Performance Indicators Days Sales Outstanding (DSO)Positive Customer experience during dunning processIncreased productivity and cost savingsPrincipal Duties and ResponsibilitiesRecommend and oversee development of action plans to address collection issuesDesign and lead implementation of processes and other improvement measures for Collections operationsEstablish and implement new solutions based on detailed analysis and validation of processesSet KPIs and manage team to target goalsProvide KPI’s update weekly for each team to Senior LeadershipPublish internal monthly reports summarizing results to operational management in a timely manner and in a useful format to aid in understanding of A/R status.Team Building Skills – able to manage a Collection team efficientlyDevelop training strategy and materials for Collections team Provide innovative solutions for automation in information processesFacilitate Weekly Meetings and Annual MeetingsCANDIDATE SUMMARYRequired Experience5 to 7 years experience in Credit & Collection requiredStrong Computer Skills – Advanced Microsoft Excel or Google Sheets experience requiredExperience managing collection function and working cross-functionallyUnderstanding of credit reporting systems (e.g., Dun & Bradstreet/Equifax)Experience with credit worthiness assessment, credit line assignmentStrong Customer Service SkillsExcellent Written and Verbal CommunicationsAble to work independently in a Challenging EnvironmentPrevious managerial/leadership experience; medium to large team experience preferredPrior experience with pest control industry a plusRequired Leadership Traits and CharacteristicsCoach, develop, manage and motivate colleaguesCalm, organized and optimistic in a dynamic work environmentManage and make sense of large volumes of data to understand trends and identify opportunitiesManage key milestones to achieve organizational commitments and resultsInspire colleagues to high levels of performance keeping focus on competency, collaboration and accountabilityCreate a positive work environmentFoster relationships with internal and external customers to meet or exceed goalsFormal Education, Qualifications or TrainingBS/BA in accounting/finance or equivalent experience requiredBase Pay Range: $85,600 - $111,200 / yearWhile starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).Why Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click here to read more about our Total Rewards Program which includes: Professional and Personal GrowthMultiple avenues to grow your career Training and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreSavings and Retirement401(k) retirement plan with company-matching contributions Work-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace.Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.California residents click here to review your privacy rights.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.