Manager (Call Center / Sales Operations)
Job Overview
We are seeking an experienced and result-oriented Manager to oversee our call center and sales operations. The ideal candidate will have strong leadership skills, hands-on experience in cold calling, and the ability to manage teams in a fast-paced call center environment.
Key Responsibilities
• Manage day-to-day call center operations and ensure smooth workflow.
• Lead, train, and motivate telecallers and sales executives.
• Handle and monitor cold calling activities and outbound sales campaigns.
• Set daily, weekly, and monthly targets and ensure team performance meets KPIs.
• Monitor call quality, conversions, and customer interactions.
• Develop strategies to improve lead generation, call efficiency, and sales closure.
• Coordinate with senior management for reporting, planning, and execution.
• Ensure adherence to company policies and call center standards.
• Handle escalations and support the team to achieve better results.
Requirements
• Bachelor’s degree in Business Administration or a related field.
• Proven experience as a Call Center Manager / Sales Manager / Team Leader.
• Strong background in cold calling, outbound sales, and call center profiles.
• Excellent leadership, communication, and people management skills.
• Ability to work under pressure and meet targets.
• Proficiency in MS Office and CRM/call center tools.
Preferred Skills
• Experience managing sales or telecalling teams.
• Strong analytical and reporting skills.
• Target-driven and performance-focused mindset.
What We Offer
• Competitive salary
• Performance-based incentives
• Growth opportunities in a fast-growing organization
• Professional and supportive work environment
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
• Work from home
Experience:
• B2B sales: 1 year (Required)
Language:
• English (Required)
Location:
• Remote (Required)
Shift availability:
• Night Shift (Required)
• Overnight Shift (Required)
Work Location: Remote
Apply Now
Apply Now
We are seeking an experienced and result-oriented Manager to oversee our call center and sales operations. The ideal candidate will have strong leadership skills, hands-on experience in cold calling, and the ability to manage teams in a fast-paced call center environment.
Key Responsibilities
• Manage day-to-day call center operations and ensure smooth workflow.
• Lead, train, and motivate telecallers and sales executives.
• Handle and monitor cold calling activities and outbound sales campaigns.
• Set daily, weekly, and monthly targets and ensure team performance meets KPIs.
• Monitor call quality, conversions, and customer interactions.
• Develop strategies to improve lead generation, call efficiency, and sales closure.
• Coordinate with senior management for reporting, planning, and execution.
• Ensure adherence to company policies and call center standards.
• Handle escalations and support the team to achieve better results.
Requirements
• Bachelor’s degree in Business Administration or a related field.
• Proven experience as a Call Center Manager / Sales Manager / Team Leader.
• Strong background in cold calling, outbound sales, and call center profiles.
• Excellent leadership, communication, and people management skills.
• Ability to work under pressure and meet targets.
• Proficiency in MS Office and CRM/call center tools.
Preferred Skills
• Experience managing sales or telecalling teams.
• Strong analytical and reporting skills.
• Target-driven and performance-focused mindset.
What We Offer
• Competitive salary
• Performance-based incentives
• Growth opportunities in a fast-growing organization
• Professional and supportive work environment
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
• Work from home
Experience:
• B2B sales: 1 year (Required)
Language:
• English (Required)
Location:
• Remote (Required)
Shift availability:
• Night Shift (Required)
• Overnight Shift (Required)
Work Location: Remote
Apply Now
Apply Now