**Manager, Account Management (Customer Success) at blithequark**

Join the esteemed team at blithequark as we seek an exceptional leader to spearhead our Account Management (Customer Success) division. As a visionary leader with a proven track record in retail pharmacy, you will serve as a health system advisor, master communicator, and relationship developer, driving customer success and growth through strategic partnerships. **About blithequark** blithequark is a leading healthcare solutions provider, dedicated to delivering innovative and tailored solutions to meet the evolving needs of our customers. With a strong commitment to customer satisfaction and a passion for excellence, we strive to create a collaborative and inclusive work environment that fosters growth, creativity, and innovation. **Role Overview** As a Manager, Account Management (Customer Success), you will lead a high-performing team responsible for ensuring each customer experiences the full value that blithequark brings to their pharmaceutical supply chain. Your primary objective will be to develop and execute strategies that meet or exceed customer needs, turning customers into partners and driving sustainable growth. **Key Responsibilities** * Obtain advanced knowledge of hospital-owned retail/outpatient customer needs and expectations, and how they relate to our internal operations and functions. * Build a new team with a special focus on hospital-owned retail, establishing the strategy on how to execute in this space in partnership with health system (inpatient) focused account managers. * Collaborate with appropriate parties to identify the drivers leading to business success, and lead training of the broader organization on findings to elevate their understanding of this growing space. * Develop strategic plans for each customer's retail growth, in collaboration with account managers, ESDs, inside sales, and support teams. * Focus on proactive management of customer needs and how we will achieve desired outcomes, with the team contributing to overall tracking of health system support (working in collaboration with inpatient AM). * Create and consistently review policies and procedures that optimize the customer experience, analyze customer data to identify best practices, and evaluate and analyze customer needs to ensure team members are not only reacting to requests, but providing strategic direction. * Provide ongoing coaching, development, process review, and training for the team to successfully execute on requirements of account management function. * Manage territory assignments and partner with the broader internal blithequark teams to ensure customer success and remove barriers for the team (i.e., sales, customer service, inventory, customer onboarding, contracts/pricing, collections, operations). **Qualifications** * Prior proven people management experience in a corporate setting * Advanced knowledge of blithequark Pharmaceutical Distribution (including Retail Pharmacy and Specialty Pharma) services and systems * Strong collaboration across multiple teams * Strong leadership and management skills * Ability to build a team from the ground up; experience leading a new team a plus * Ability to inspire a team while also rolling up sleeves and digging into details * Strong communication and presentation skills; ability to distill large information sets into concise, actionable bites * Track record of successfully developing and maintaining key relationships with a customer base, becoming involved in their strategy **What is Expected of You and Others at this Level** * Manage department operations and supervise professional employees, front-line supervisors, and/or business support staff * Participate in the development of policies and procedures to achieve specific goals * Ensure employees operate within guidelines * Decisions have a short-term impact on work processes, outcomes, and customers * Interact with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management * Interactions normally involve resolution of issues related to operations and/or projects * Gains consensus from various parties involved **Compensation and Benefits** * Anticipated Pay Range: $87,500.00 - 121,700.00 USD * Bonus Eligible: Yes * Benefits: blithequark offers a wide variety of benefits and programs to support health and well-being, including: + Medical, dental, and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before payday with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Manager, Account Management (Customer Success), you will have access to: * Regular training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced leaders * Opportunities for career advancement and professional growth * A collaborative and inclusive work environment that fosters creativity, innovation, and teamwork **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in: * Empowering our employees to make a meaningful impact * Fostering a culture of innovation and creativity * Encouraging open communication and collaboration * Providing opportunities for growth and development * Celebrating our differences and promoting diversity and inclusion **Application Window** The application window for this role is anticipated to close on 08/20/2025. If you are interested in this opportunity, please submit your application as soon as possible. **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law. **Privacy Notice** To read and review our privacy notice, click here. **Apply Now** If you are a motivated and experienced leader looking to make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Join the blithequark team and be part of a dynamic and innovative organization that is shaping the future of healthcare. Apply now and take the first step towards a rewarding and challenging career. Apply for this job