Managed Platform Assurance Analyst

Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers’ cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics, automated risk assessments, and remediation. With actionable insights and timely communications provided by our software, our customers are reducing their response times to the constantly changing and emerging threats and saving their business from potential negative and significant impacts. We are seeking a Managed Platform Assurance Analyst to join our Cloud Operations team, responsible for ensuring the ongoing health and performance of client instances in our cloud-hosted enterprise application through monitoring, analysis, alerting, and collaboration. This role focuses on proactive monitoring, incident response, and performance optimization to deliver a reliable and seamless customer experience. The Managed Platform Assurance Analyst plays a crucial role in ensuring Brinqa’s enterprise customers experience optimal application performance and platform stability. This role involves continuous monitoring of client environments, proactive identification and resolution of issues, and delivery of insightful reports that drive client confidence and operational excellence. WHAT YOU WILL DO ● Monitor the performance and availability of client environments.● Identify, investigate, and respond to service degradations, outages, or failures.● Generate and deliver recurring performance, health, and SLA reports.● Act as a liaison for operational updates and analytics-driven recommendations.● Collaborate cross-functionally for issue resolution and client communication.● Conduct daily and weekly application health checks.● Triage alerts and incidents, escalating where necessary.● Communicate with clients regarding outages, updates, maintenance, and improvements.● Track SLAs and ensure compliance reporting is up to date.● Analyze usage trends to provide actionable insights●Offer recommendations based on analytics and observed platform behaviors. WHAT YOU'LL NEED ● 2+ years of experience in SaaS operations, platform assurance, or technical support.● Google Cloud experience preferred.● Familiarity with observability tools like Grafana and enterprise monitoring workflows.● Strong analytical and troubleshooting skills.● Effective communicator with experience handling client communications.● Knowledge of platform deployment architectures and configuration management a plus.● Experience with tools such as Jira, Slack, and Confluence preferred.● Strong analytical and problem-solving skills with a customer-centric mindset. WHY BRINQA? Joining Brinqa means becoming part of a supportive and innovative team dedicated to making a significant impact in the cybersecurity industry. We offer a dynamic work environment, opportunities for professional growth, and the chance to contribute to solutions that protect organizations worldwide. If you are passionate about proactively supporting cloud-hosted client instances and ready to join a team committed to excellence, we invite you to apply and be part of our mission to transform cybersecurity risk management. HERE’S A LITTLE MORE ABOUT US Brinqa was founded in 2008 by cybersecurity and technology veterans that witnessed first-hand the significant amount of time and people it took a company to manage the various tools and resources to protect the business from the ever evolving and changing world of cybersecurity. Building a cybersecurity platform that connects all of the relevant IT, security, and business data resources to create a common data view with actionable insights would give companies a resource that would allow them to respond faster, smarter and more efficiently. In June 2021, with a solid and effective product benefiting and significantly impacting Fortune 50 companies, Brinqa received its first and only institutionalized funding with Insight Partners. Investing $110M and a minority position in the business, Insight Partners provided Brinqa a way to provide their cybersecurity platform product to more enterprise companies by building their employee base with expertise in Sales, Marketing, Customer Success, Professional Services and People. It is an exciting time of growth and for individuals to make an immediate and lasting impact on the company and its market We’re committed to promoting Equal Employment Opportunity (EEO) at Brinqa - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.