Mail & Document Processor, Associate

At New Jersey Manufacturers (NJM), a top-rated insurance company, we are seeking a Mail & Document Processor, Associate in our Parsippany office. This role does require working in the NJM- Parsippany office. The Mail & Document Processor, Associate is responsible for, but not limited to, ensuring, and maintaining customer satisfaction according to company standards with regard to the timeliness, accuracy, availability, validation and quality review of scanned documents; is responsible for preparing incoming mail for processing. This includes the ability to operate various types of scanners for the creation of electronic files. Able to troubleshoot issues with image clarity and make adjustments to equipment as needed to provide the best quality image and apply necessary metadata for document processing and retrieval. Schedule Mon-Fri 8:00 AM - 4:15 PM. Responsibilities Process incoming mail and prep documents according to pre-established business rules for imaging. Operate scan equipment to create the best possible quality image. Validate documents according to pre-established business rules. Understands capture software (i.e., rotating, deleting, splitting, and moving pages). Meets departmental Service Level Agreements (SLAs). Ability to audit completed documents. Requirements Strong organizational skills. Detail-oriented. Effective verbal and written communication skills. Must be flexible and easily adapt to change. Demonstrates an understanding of the importance of teamwork. Self-motivated and has demonstrated initiative. Knowledge with Microsoft Office Products. Knowledge of document capture software and OnBase is a plus. High school diploma or GED. Some physical effort (handling light materials and boxes up to 30 lbs.). Salary Range: $38,164 to $44K (Compensation is commensurate with experience and credentials). Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes America’s Best-in-State Employer for five consecutive years. Come join us! It’s time for you to make a difference on our remarkable team.

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