Luxury Brand Customer Service Representative + Shipping and Receiving
*Job Summary:**
As the Shipping & Receiving + Customer Service Representative for our Luxury Brand, you will be the primary point of contact for customers regarding order status, shipping inquiries, and returns. You will play a crucial role in coordinating the shipping and receiving processes, ensuring a seamless experience for our valued customers.
*Key Responsibilities:**
1. **Customer Support:** Provide excellent customer service by responding to inquiries, order status requests, and resolving shipping-related issues via phone, email, and chat.
2. **Order Processing:** Process and prepare customer orders accurately and efficiently, including picking, packing, and labeling shipments. Track customer orders accurately and efficiently, ensuring orders are fulfilled and on time.
3. **Shipping Coordination:** Coordinate with shipping carriers and logistics partners to ensure on-time and accurate deliveries to customers.
4. **Issue Resolution:** Address customer concerns, resolve issues, and escalate complex problems to the appropriate departments as needed.
5. **Returns and Exchanges:** Handle customer returns and exchanges, ensuring a smooth and positive experience for the customer and initiating the necessary steps for restocking or refurbishing returned items.
6. **Quality Control:** Inspect outgoing shipments for accuracy, quality, and completeness to ensure customers receive the correct items in perfect condition.
7. **Documentation:** Maintain accurate records of shipping and receiving activities, including tracking numbers, shipping labels, and customer communication.
8. **Shipping Costs:** Calculate shipping costs accurately and provide customers with shipping options and cost estimates as needed.
9. **Communication:** Keep customers informed of order status, shipment tracking information, and delivery expectations.
10. **Problem Resolution:** Address customer concerns and shipping-related issues promptly, working collaboratively with internal teams and logistics partners to find solutions.
11. **Feedback Collection:** Collect and document customer feedback and insights to improve products and services.
12.**Transparency:** Ensure Cin7 is up to date with sales orders and branch transfers so all team members have visibility into all items on order.
*Qualifications:**
- High school diploma or equivalent; associate's degree is a plus.
- Proven experience in customer service, shipping, and receiving roles, with a minimum of 3 years in a customer-facing position.
- Strong communication skills, both verbal and written, with a customer-focused approach.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in using shipping and inventory management software.
- Basic knowledge of jewelry materials and components is a plus.
- Positive attitude and a commitment to providing excellent customer service.
- Ability to handle customer inquiries and issues with professionalism and empathy.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
8 hour shift
Application Question(s):
How many years of shipping experience do you have?
How many years of luxury goods customer service experience do you have?
Ability to Commute:
Montecito, CA 93108 (Preferred)
Work Location: In person
Apply Now
As the Shipping & Receiving + Customer Service Representative for our Luxury Brand, you will be the primary point of contact for customers regarding order status, shipping inquiries, and returns. You will play a crucial role in coordinating the shipping and receiving processes, ensuring a seamless experience for our valued customers.
*Key Responsibilities:**
1. **Customer Support:** Provide excellent customer service by responding to inquiries, order status requests, and resolving shipping-related issues via phone, email, and chat.
2. **Order Processing:** Process and prepare customer orders accurately and efficiently, including picking, packing, and labeling shipments. Track customer orders accurately and efficiently, ensuring orders are fulfilled and on time.
3. **Shipping Coordination:** Coordinate with shipping carriers and logistics partners to ensure on-time and accurate deliveries to customers.
4. **Issue Resolution:** Address customer concerns, resolve issues, and escalate complex problems to the appropriate departments as needed.
5. **Returns and Exchanges:** Handle customer returns and exchanges, ensuring a smooth and positive experience for the customer and initiating the necessary steps for restocking or refurbishing returned items.
6. **Quality Control:** Inspect outgoing shipments for accuracy, quality, and completeness to ensure customers receive the correct items in perfect condition.
7. **Documentation:** Maintain accurate records of shipping and receiving activities, including tracking numbers, shipping labels, and customer communication.
8. **Shipping Costs:** Calculate shipping costs accurately and provide customers with shipping options and cost estimates as needed.
9. **Communication:** Keep customers informed of order status, shipment tracking information, and delivery expectations.
10. **Problem Resolution:** Address customer concerns and shipping-related issues promptly, working collaboratively with internal teams and logistics partners to find solutions.
11. **Feedback Collection:** Collect and document customer feedback and insights to improve products and services.
12.**Transparency:** Ensure Cin7 is up to date with sales orders and branch transfers so all team members have visibility into all items on order.
*Qualifications:**
- High school diploma or equivalent; associate's degree is a plus.
- Proven experience in customer service, shipping, and receiving roles, with a minimum of 3 years in a customer-facing position.
- Strong communication skills, both verbal and written, with a customer-focused approach.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in using shipping and inventory management software.
- Basic knowledge of jewelry materials and components is a plus.
- Positive attitude and a commitment to providing excellent customer service.
- Ability to handle customer inquiries and issues with professionalism and empathy.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
8 hour shift
Application Question(s):
How many years of shipping experience do you have?
How many years of luxury goods customer service experience do you have?
Ability to Commute:
Montecito, CA 93108 (Preferred)
Work Location: In person
Apply Now