Loss Mitigation Representative

Greylock Federal Credit Union is focused on supporting member financial well-being through effective asset quality management. The Loss Mitigation Representative will manage delinquent accounts, conduct borrower outreach, and implement repayment solutions while ensuring compliance with regulatory guidelines. Responsibilities Manage an assigned portfolio of early- to mid-stage delinquent consumer and mortgage accounts to minimize losses and support member resolution Contact borrowers via phone, email, and written correspondence to discuss past-due accounts and explain available repayment plans and standard loss mitigation options Review borrower financial information to assess eligibility for established repayment arrangements, deferments, or forbearance programs Negotiate feasible repayment arrangements within defined authority limits and document agreed-upon terms Maintain accurate and timely account notes and documentation to ensure compliance with federal, state, and Credit Union policies (e.g., NCUA, CFPB, RESPA, FDCPA) Skills 1–3 years of collections or loss mitigation experience High school diploma or equivalent Strong communication, empathy, and negotiation skills with a member-focused approach Proficiency in Microsoft Office and collections systems Associate or Bachelor's degree Company Overview Greylock Federal Credit Union deals with financial services like digital banking, mortgages, auto and equity loans. It was founded in 1935, and is headquartered in Pittsfield, Massachusetts, USA, with a workforce of 201-500 employees. Its website is