Loss Control Coordinator

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Loss Control Coordinator to provide centralized administrative support for loss control operations, ensuring consistent execution of established policies, procedures, and service standards.ResponsibilitiesCoordinates incoming loss control survey requests, prioritizes as needed, and helps ensure work is assigned and completed efficientlyHelps prepare reports, update systems, and ensure information is accurate and up to dateServes as a resource for loss control processes, systems, and workflow questionsSupports loss control leadership with departmental initiatives and operational activitiesReceives, reviews, and distributes loss control service requests in accordance with established procedures and timelinesProvides administrative and operational support to loss control leadership and field staff, including documentation, tracking, and follow-upAssists with departmental projects by coordinating tasks, maintaining documentation, and tracking progressSupports third-party vendor activities through assignment tracking, documentation management, and follow-up communicationMaintains system data, generates standard reports, assists with updates, and escalates technical issues as neededUpdates and maintains the loss control collaboration platform to ensure accurate and current informationAssists with coordination and documentation related to large account service activitiesPartners with internal teams and external vendors to support service delivery and ensure timely, accurate completion of workCoordinates logistics for departmental meetings, training sessions, and conferencesProvides information and administrative support to underwriting, claims, marketing, IT, data teams, consultants, and agents regarding loss control processes and resourcesPerforms duties within established guidelines and proceduresExercises judgment in routine coordination matters; escalates nonroutine or complex issues to leadershipUtilizes company systems and vendor resources in accordance with defined standardsIdentifies routine workflow issues and assists in resolving them within established processesRecommends solutions and escalates complex matters to loss control leadership as appropriateConsistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolvedContacts other departments, agencies, policyholders, and regulatory organizationsCoordinates with loss control vendors for audit and training activitiesReports customer needs and suggests solutionsPerforms special projects and duties as assignedSkillsAbility to manage multiple projects and work closely with various teams and departmentsAbility to design, author, or create written materials that support loss control effortsAbility to apply creative thinking to problem-solving and continuous process improvementDemonstrated ability to produce accurate, error-free work, with strong proofreading and data verification skillsOrganizational and time management skills with the ability to prioritize workload and meet deadlinesHigh school diploma or equivalent required; associate or bachelor's degree, or experience in a related field, is a plusAbility to work independently and within a teamStrong verbal, written, and interpersonal communication skills with the ability to effectively interact with internal and external customers at all levels of responsibilityStrong problem-solving skills, with the ability to independently research questions, identify solutions, and appropriately escalate issues when neededProficient use of various core systems, office and computer equipment, and software packagesOne to three years of experience working in a professional business environment preferredFamiliarity with business insurance and the independent insurance agency environmentFamiliarity with DOT, NFPA, OSHA, MSHA, CPSC, and ACGIH standards, as well as ergonomics principlesBenefitsMedical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)Wellbeing Program, including onsite fitness studioPaid Time Off – including holiday, vacation, and volunteer100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)Paid parental leaveBonus opportunitiesCompany OverviewWestern National Insurance provides insurance products and services to individuals and businesses. It was founded in 1900, and is headquartered in Edina, Missouri, USA, with a workforce of 501-1000 employees. Its website is https://wnins.com.



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