Looking for Healthcare Pega Lead Business Architect (LBA) @ Remote Up to 40% Travel Atlanta GA
Roles & Responsibilities: • Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain, driving end-to-end business solutions. • Lead and facilitate discovery workshops, gather requirements, and translate business needs into Pega solution capabilities. • Work closely with cross-functional teams, including business stakeholders, developers, QA, and UX teams, to define and deliver scalable and effective business processes. • Collaborate with C-level executives (CPO, COO, CIO) to align business goals with technical solutions and ensure stakeholder buy-in. • Develop and maintain process maps, customer journey maps, and documentation for all workflows and user stories. • Provide SME-level guidance on customer service and contact center solutions, including IVR, case management, and service request workflows. • Participate in Pega application design sessions, ensuring best practices and Pega Guardrails are followed. • Use APLEX and Feather design frameworks to architect scalable and reusable components and workflows. • Conduct gap analysis, identify areas for improvement, and drive continuous process optimization. • Mentor and guide junior BAs and team members; foster a collaborative, solution-oriented environment. • Serve as a liaison between the business and technical teams, ensuring the final product meets both functional and strategic objectives. • Manage scope changes, prioritize requirements, and negotiate trade-offs with business partners. • Ensure delivery quality through involvement in reviews, walkthroughs, and validation of final solutions. Must-Have Skills: • 15-19 years of total experience with strong hands-on Pega BA experience • Proven track record in healthcare domain projects (MANDATORY) • Strong knowledge of contact center operations, IVR flows, and customer experience • Expertise in business process modeling, journey mapping, and requirement elicitation • Experience reporting to or working closely with CPO, COO, CIO • Strong communication, leadership, and stakeholder management skills • Pega certification (e.g., CLSA, CSA, or CBBA) is a plus Apply tot his job