Looking for Head of Operations and Client Delivery in Texas
Job title: Head of Operations and Client Delivery
Company: Intervene K-12
Job description: Location: Remote (outside of Houston, TX) or In-Office (Houston, TX only) | Considering applicants from Texas: Houston, Austin, Dallas, San Antonio
Who We Are
Intervene K-12 is a fast growth education company, positioning itself to become a leader in global education. We have been awarded state and federal opportunities to expand our impact which is driving exponential growth. We provide assessments, analytics, and online instruction to assist students struggling in math, reading, science, and English Language (EL/ ESL). Intervene K-12?s programs have served over 30,000 students and have made a significant impact on economically disadvantaged students.
What We Are Looking For
We are looking for a self-driven, resourceful, hardworking Head of Operations and Client Delivery to lead and oversee the day-day operations units of our company. As Head of Operations and Client Delivery, you will develop and implement cross functional strategies to drive operational excellence through process improvement and to ensure our operations run smoothly and efficiently.
Reporting to the CEO of the company, the Head of Operations and Client Delivery is a part of the leadership team and will be responsible for optimizing our company's operating capabilities, employing strategies to maximize customer satisfaction, deliver high quality content, and provide effective online instruction. The Head of Operations and Client Delivery will oversee the operational business units including Partner Success & Client Support, Content Delivery, and Online Instruction.
The Head of Operations and Client Delivery must be capable of executing functions and standing up systems for additional team members to take on with company growth. Great people skills, excellent business acumen, outstanding work ethic, resourcefulness, and self-drive are must-haves for this role.
What You Will Do
Responsible for delivery on all Products to clients. Customer engagement and technical / client support. Must be focused on Process Improvements, Operational Excellence, Quality, and Delivery Focused.
Integration Management
Customer & Client Support
Cross-functional and Stakeholder Management
Operations / Tutoring & Fulfillment
Content Delivery Team
Drive Software Team and Product Delivery
Internal KPIs Reporting & External Data Reporting
Lead Operations Units, Client Services, Content Development, Partner Success & Client Support, and Online Instruction
Day-to-Day: Develop actionable business strategies, tactics, and execute plans that ensure alignment with short-term and long-term objectives developed in tandem with each operations unit.
Develop and implement processes for scaling operations to expand business, including personnel, technology, and administrative functions.
Analyze internal operations and identify areas of process enhancement.
Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting.
Drive Process Improvements.
What You Bring
Bachelor's required or MBA (preferred) in Engineering, business, or related field
Experience in Industrial, Supply Chain Management preferred
6+ years of experience in Management of Strategic Operations
Experience in Process Improvement; Lean Six Sigma Certification is preferred
Leadership skills, with steadfast resolve and personal integrity
A solid grasp of data analysis and performance metrics
Be able to diagnose problems quickly and have foresight into potential issues
Problem-solver mindset
High level self-starter
Education sector experience is a plus
Passion for education
Strong Leadership and Organizational skills
Timeline for Hire: Immediate
Location: Remote (outside of Houston, TX) or In-Office (Houston, TX only) | Considering applicants from Texas: Houston, Austin, Dallas, San Antonio
To :
Please apply directly from our website page (intervenek12.applytojob.com/apply/) with your resume, including a cover letter with salary requirements.
Why Intervene K-12?
We Think Intervene Is a Great Place to Work - We're a Rapidly Growing Startup
Here at Intervene, we engage and empower students to achieve their academic goals. We unlock the potential of educators and administrators, improving their ability to lead and use data to deliver world-class instruction.
Compensation: Base salary with benefits.
Benefits: No waiting - employee benefits start on day one. We offer a 401(k) matching contribution, employee assistance program (EAP), medical, dental, vision, short-term and long-term disability, and life insurance
Learn and get promoted: Join us at the start of our journey - we are in this together We're growing quickly and believe in promoting from within. You can learn and grow your career here.
Join a legitimately secure tech start-up. We have best-in-class technology and a people team
Intervene K-12, Inc. is an Equal Opportunity Employer and is committed to diversity. Intervene K-12, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.
Expected salary:
Location: Texas
Apply Now
Company: Intervene K-12
Job description: Location: Remote (outside of Houston, TX) or In-Office (Houston, TX only) | Considering applicants from Texas: Houston, Austin, Dallas, San Antonio
Who We Are
Intervene K-12 is a fast growth education company, positioning itself to become a leader in global education. We have been awarded state and federal opportunities to expand our impact which is driving exponential growth. We provide assessments, analytics, and online instruction to assist students struggling in math, reading, science, and English Language (EL/ ESL). Intervene K-12?s programs have served over 30,000 students and have made a significant impact on economically disadvantaged students.
What We Are Looking For
We are looking for a self-driven, resourceful, hardworking Head of Operations and Client Delivery to lead and oversee the day-day operations units of our company. As Head of Operations and Client Delivery, you will develop and implement cross functional strategies to drive operational excellence through process improvement and to ensure our operations run smoothly and efficiently.
Reporting to the CEO of the company, the Head of Operations and Client Delivery is a part of the leadership team and will be responsible for optimizing our company's operating capabilities, employing strategies to maximize customer satisfaction, deliver high quality content, and provide effective online instruction. The Head of Operations and Client Delivery will oversee the operational business units including Partner Success & Client Support, Content Delivery, and Online Instruction.
The Head of Operations and Client Delivery must be capable of executing functions and standing up systems for additional team members to take on with company growth. Great people skills, excellent business acumen, outstanding work ethic, resourcefulness, and self-drive are must-haves for this role.
What You Will Do
Responsible for delivery on all Products to clients. Customer engagement and technical / client support. Must be focused on Process Improvements, Operational Excellence, Quality, and Delivery Focused.
Integration Management
Customer & Client Support
Cross-functional and Stakeholder Management
Operations / Tutoring & Fulfillment
Content Delivery Team
Drive Software Team and Product Delivery
Internal KPIs Reporting & External Data Reporting
Lead Operations Units, Client Services, Content Development, Partner Success & Client Support, and Online Instruction
Day-to-Day: Develop actionable business strategies, tactics, and execute plans that ensure alignment with short-term and long-term objectives developed in tandem with each operations unit.
Develop and implement processes for scaling operations to expand business, including personnel, technology, and administrative functions.
Analyze internal operations and identify areas of process enhancement.
Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting.
Drive Process Improvements.
What You Bring
Bachelor's required or MBA (preferred) in Engineering, business, or related field
Experience in Industrial, Supply Chain Management preferred
6+ years of experience in Management of Strategic Operations
Experience in Process Improvement; Lean Six Sigma Certification is preferred
Leadership skills, with steadfast resolve and personal integrity
A solid grasp of data analysis and performance metrics
Be able to diagnose problems quickly and have foresight into potential issues
Problem-solver mindset
High level self-starter
Education sector experience is a plus
Passion for education
Strong Leadership and Organizational skills
Timeline for Hire: Immediate
Location: Remote (outside of Houston, TX) or In-Office (Houston, TX only) | Considering applicants from Texas: Houston, Austin, Dallas, San Antonio
To :
Please apply directly from our website page (intervenek12.applytojob.com/apply/) with your resume, including a cover letter with salary requirements.
Why Intervene K-12?
We Think Intervene Is a Great Place to Work - We're a Rapidly Growing Startup
Here at Intervene, we engage and empower students to achieve their academic goals. We unlock the potential of educators and administrators, improving their ability to lead and use data to deliver world-class instruction.
Compensation: Base salary with benefits.
Benefits: No waiting - employee benefits start on day one. We offer a 401(k) matching contribution, employee assistance program (EAP), medical, dental, vision, short-term and long-term disability, and life insurance
Learn and get promoted: Join us at the start of our journey - we are in this together We're growing quickly and believe in promoting from within. You can learn and grow your career here.
Join a legitimately secure tech start-up. We have best-in-class technology and a people team
Intervene K-12, Inc. is an Equal Opportunity Employer and is committed to diversity. Intervene K-12, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.
Expected salary:
Location: Texas
Apply Now