Local Part-Time Customer Service & Social Media Associate (Remote with In-Person

Benefits: • Flexible schedule • Opportunity for advancement • Training & development Title: Local Part-Time Customer Service & Social Media Associate (Remote with In-Person Duties) Description: We’re a growing, locally owned hardware and home improvement business seeking a reliable and tech-savvy Customer Service & Social Media Associate to support our online operations remotely with periodic in-person meetings and store-based tasks. This hybrid role is ideal for someone who enjoys balancing administrative customer service duties with light creative content work. Key Responsibilities: • Handle customer service requests via Zendesk, email, and chat • Manually process and follow up on online orders requiring intervention • Answer and return customer phone calls professionally using RingCentral • Log interactions and updates accurately in our CRM and Order Management Systems • Assist with creating and scheduling social media content (photo/video posts, captions, basic engagement) • Capture content on-site and support minor in-store promotional initiatives • Attend occasional in-person meetings or training at our store location • Support miscellaneous customer experience and marketing tasks as needed Requirements: • Strong experience with Zendesk or similar help desk platforms • Comfort with CRMs and Order Management Systems • Proficient in written and spoken English • Comfortable on the phone and able to speak with customers clearly and professionally • Familiarity with RingCentral or similar VOIP platforms • Basic familiarity with social media platforms (Instagram, Facebook, TikTok, etc.) • Must be local to our area and able to attend meetings or store visits as needed • Reliable internet access and a quiet home workspace Preferred Qualifications: • Experience with basic content creation or social media management • Background in retail, e-commerce, or customer service • Photography, Canva, or light video editing experience a plus • Comfortable representing our brand’s tone in customer and public interactions Work Schedule: • Part-time, starting at 20 hours per week with growth potential up to 40 hours per week • Must be available Monday mornings (EST). Preferred hours AM throughout the week. • Flexible remote hours, but occasional in-store content creation and meetings are required To Apply: Please submit: • A short note about your customer service and/or content creation experience • Your weekly availability and location • Social media platforms you’re comfortable using • Whether you’re available for in-store meetings and content work We're looking for someone dependable, creative, and flexible to help support our continued growth—apply now and be part of our local team! Flexible work from home options available. Compensation: $16.00 - $18.00 per hour No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities—through the best of times and the greatest challenges. Apply tot his job