Loan Support Specialist I

A+ Federal Credit Union is committed to becoming the first choice for its members in making informed financial decisions. The Loan Support Specialist I will provide outstanding service to internal members and perform various support functions in accordance with established policies and procedures. Responsibilities Fax daily ACH reports to dealers Respond to secure messages from members sent through online banking Completion of assigned Synapsys Events to include but not limited to – Collections Requests, document requests, release of liens and the removal of GAP, MBP &/or Payment Protection Process all TDR’s(Troubled Debt Restructures), Loan Extensions & Alternate Payment Structures Respond to emails sent ([email protected]) in regards to member loan questions and refer to appropriate departments when necessary Complete all Skip-a-payment (SAP) & Change of Due Date (CDD) requests submitted by phone, DocuSign, Synapsys & fax Prepare outgoing and distribute incoming mail for One La Costa departments Work the lending inbox daily, which includes but is not limited to- processing checks & return mail Processing and Paying of Dealer Drafts Run daily batch of checks for One La Costa using check processing software. Send daily balancing reports to accounting Perform indirect quality check on indirect loans after funding Move electronic contracts and membership cards from file directory to imaging loan records or member records Move downloaded electronically signed documents via Docusign from file directory to imaging Complete daily Closed Loan report by updating paid loans in imaging as CLOSED Verify that all loan documents are in imaging from paper contracts received Provide administrative support to the lending department Assist with indexing documents for imaging Order supplies for the One La Costa office Perform other credit union functions and responsibilities as required or assigned Skills High school diploma or G.E.D. equivalent One year of general office experience preferred Able to work independently and as part of a team, with the flexibility to adapt to change Excellent organization skills Skilled in MS Office including Word, PowerPoint, and Outlook. Excellent skill in Excel required Basic math/accounting skills, 10-key calculator by sight along with skilled use of phone system, computer and all related software Detail-oriented in order to provide accurate, relevant, and timely information to internal and external members Excellent written and verbal communication skills Excellent research and problem solving skills Must have the ability/stamina to work at least 40 hours a week Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data Must be able to engage in problem-solving skills to help identify and solve potential issues in the field Must be able to communicate heavily through telephone, e-mail and in-person communications One year of general office experience preferred Pleasant and professional appearance Verbal skills Good listening skills Flexible working hours Dependable Organizer and planner Possess decision-making abilities Versatile in all aspects of the CU Company Overview A+ Federal Credit Union is a full-service financial institution that offers financial education, credit union, and online banking services. It was founded in 1949, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is