Loan Operations Specialist (Hybrid) - Espanola or Santa Fe, NM

Del Norte Credit Union is a community-focused financial institution dedicated to improving lives. The Loan Operations Specialist processes and funds consumer loans, ensuring accuracy and compliance while supporting loan maintenance and communication with various stakeholders.ResponsibilitiesDemonstrate a working knowledge of the applicable core system, including loan and deposit platformsProcess indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are madeFund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are madeSupport title specialist in maintaining accurate records and tracking of incoming and outgoing titlesNotify dealers and branch staff of funded loan status or funding issuesPrepare wire transfer/ACH for dealer and consumer fundingPerform a variety of loan account file maintenance requestsProvide support to branch staff, dealerships and departmental staff as neededMaintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requestsThorough understanding of DNCU loan products and policiesAdministration and maintenance of the Skip-A-Pay programPromotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services. To live DNCU’s mission of improving lives while meeting and/or exceeding established internal member education goalsWork effectively in a team environment contributing to the success of the department and organizationComply with all regulations, security procedures, and complete all mandatory annual compliance coursesPerforms other related job duties as assignedSkillsOne year to three years of similar or related experienceA high school education or GEDProfessional appearance and demeanorProvide excellent and knowledgeable service to our members, both internal and external, by adhering to our core valuesConduct themselves and members fairly, ethically, and with confidenceSuccessful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilitiesHandles sensitive information with complete confidentiality and professionalismMust demonstrate effective communication and PC skillsCritical thinker and effective problem solverCollaborative service skillsWilling and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operationsDemonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applicationsBenefitsMedical, Dental and Vision insurance. Available the first of the month following date of hire.401(k) - Traditional or RothSpanish Speaking IncentivePaid Time OffEleven paid holidays/yearEmployer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disabilityOther great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.Company OverviewDel Norte Credit Union (DNCU) is a member-owned, not-for-profit financial institution that embraces the culture and community traditions of New Mexico. It was founded in 1954, and is headquartered in Santa Fe, New Mexico, USA, with a workforce of 201-500 employees. Its website is https://www.dncu.org.



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