Load Management Representative - After hours

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service. Hours: 2am - 11am (Central Time) / 4pm - 1am (Philippines) WHAT YOU GET TO DO: Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in processConsistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loadsSupport customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operationsSupport and operate with urgency, the track and trace of shipments to ensure service expectations are metProactively gather necessary information and drive urgency to our carrier partners on upcoming load eventsManage communication and resolve load challenges when they ariseProvide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needsCollaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight YOU HAVE EXPERIENCE: 1+ year of customer service experienceBrokerage experience preferred but not required Familiarity with Transportation Management Systems (TMS) Strong verbal and written communication skills Fluent in English - verbal and written Additional Information WORKING AT LOADSMART: • Competitive base salaries - we believe in rewarding top talent• Loadie Time Off - PTO and sick days without a limitWe use AI-powered tools to assist with initial application reviews as part of our hiring process. All evaluations are subject to human oversight, and your information is handled in accordance with applicable data privacy laws.At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.

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