LMS Administrator (Remote)

Position OverviewWe are seeking a skilled and detail-oriented LMS Administrator to support the Defense Health Agency (DHA) in the administration, maintenance, and optimization of the Joint Knowledge Online (JKO) learning management system. The ideal candidate brings hands-on JKO experience, a solid understanding of federal training requirements, and the ability to collaborate effectively across military and civilian stakeholder teams. Experience working in a federal contracting environment is strongly preferred.Key ResponsibilitiesLMS Administration & Course ManagementServe as the primary administrator for the Joint Knowledge Online (JKO) LMS, managing course uploads, enrollments, learning plans, and system configurationsBuild, publish, and maintain eLearning courses, assessments, and curricula within JKO in accordance with DHA standardsManage user accounts, roles, permissions, and organizational hierarchies within the LMSTroubleshoot and resolve LMS issues for learners, instructors, and administrators in a timely mannerEnsure all course content meets Section 508 accessibility requirements and applicable DoD/DHA compliance standardsReporting & Data ManagementGenerate, analyze, and distribute training completion reports, dashboards, and ad hoc data pulls to support DHA leadership and program managersMonitor training completion rates and flag non-compliance to appropriate stakeholdersMaintain accurate learner records and audit trails in accordance with federal records management requirementsSupport data calls and reporting requirements related to mandatory training programsStakeholder Support & CollaborationServe as the primary point of contact for LMS-related inquiries from DHA program offices, course owners, and end usersCollaborate with instructional designers and eLearning developers to ensure seamless content integration into JKOProvide training and guidance to course managers and content owners on LMS functionality and best practicesCoordinate with the JKO help desk and platform administrators on system updates, outages, and technical issuesQuality Assurance & Continuous ImprovementConduct regular audits of course content, user data, and system configurations to ensure accuracy and integrityIdentify opportunities to improve LMS workflows, user experience, and reporting capabilitiesStay current on JKO platform updates, new features, and DoD eLearning policy changesDocument LMS processes, standard operating procedures (SOPs), and user guidesRequired Qualifications3–5 years of experience administering a learning management system, preferably JKO or another DoD/federal LMS platformDemonstrated experience managing user accounts, course content, and reporting within an enterprise LMS environmentFamiliarity with SCORM, xAPI (Tin Can), and AICC standards and how they interact with LMS platformsStrong analytical skills with the ability to produce accurate, meaningful training reports from LMS dataExcellent written and verbal communication skills; ability to convey technical information clearly to non-technical audiencesStrong attention to detail and commitment to data accuracy and system integrityAbility to obtain and maintain a DoD security clearance (clearance level determined by program requirements)U.S. citizenship requiredPreferred QualificationsPrior experience supporting Defense Health Agency (DHA) or other Military Health System (MHS) programsHands-on experience with JKO as an administrator or course managerExperience working in a federal contracting environment, including familiarity with contract deliverables, performance standards, and government oversightWorking knowledge of Section 508 compliance requirements and accessibility standards for digital learning contentFamiliarity with DoD training policies, including DoDI 1322.26 and related directives governing distributed learningExperience with eLearning authoring tools (e.g., Articulate Storyline, Rise) and collaboration with instructional design teamsRelevant certifications such as CompTIA Project+, Certified Government Learning Professional (CGLP), or LMS platform certificationsWork Environment & ScheduleFull-time, 40 hours per weekOn-site, hybrid, or remote schedule commensurate with contract requirements and government directionMay require occasional support outside of core business hours to address system outages or urgent training deadlinesAbout This OpportunityThis position supports critical training and readiness initiatives within the Defense Health Agency. The LMS Administrator plays a key role in ensuring that DHA personnel have timely access to required training, that completion data is accurate and reportable, and that the JKO platform operates smoothly in support of the agency’s mission. Candidates who thrive in fast-paced, mission-driven federal environments and who take pride in clean data and excellent customer service are encouraged to apply.

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