Livestream Operations Manager

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,and the community as a whole.We have a rich and storied history. Colibri is one of the pioneers of online professional education,introducing some of the first web-based professional education courses in 2001. Today, the company’sfamily of brands are the leading online professional education platforms in their respective end-markets.We proudly to serve >1 million customers annually and employ more than 1,500 mission-alignedprofessionals. To learn more, please visit: www.colibrigroup.comPosition Overview:The Livestream Operations department executes a high volume of live, virtual sessions for numerous brands at Colibri. We are looking for an experienced leader to help guide their team and implement continuous improvement initiatives. The Livestream Operations Manager will oversee department employees and moderators, and ensure classes meet regulatory requirements and Colibri standards. Successful candidates will have strong organizational skills, team development, and the ability to delegate responsibilities in a fast-moving environment with concurrently running events. What You'll Do: Manage a group of Livestream Operations specialists, coordinators, and moderators.Oversee team PTO, schedules, performance reviews, 1:1’s.Manage on-call schedule (nights and weekends) for the brands they support.Support the moderators’ staffing needs.Create and maintain contracts for moderating team.Meet with business units and stakeholders on a regular basis.Assist customer service with livestream escalations as needed.Supervise and assist in the adoption, collection, and tracking of Livestream Operations KPIs.Ensuring process instructions, guides, and FAQs are followed and updated as needed. What You'll Need to be Successful: Bachelor’s degree in management, operations, or business preferred.2-5 years of team management.Experience and knowledge of online education, streaming, and virtual training.Excellent verbal and written communication skills.Organizational skills.Team development and mentorship.Knowledge of Zoom functionality.Microsoft Office including Teams, PowerPoint, Word, and Excel.NetSuite and Jira experience a plus.Proven ability to communicate, build, and maintain strong relationships at all organizational levels.Ability to leverage your creativity, intellect, and results-oriented attitude to advance Colibri’s vision for the future. Additional Information Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

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