LiveChat Agent - Marketing (Hybrid Remote)
Join our dynamic team at BOXX Modular, a leading provider of modular buildings and workforce housing solutions, as a LiveChat Agent - Marketing! We're seeking a highly skilled and motivated individual to join our marketing team and play a critical role in engaging with website visitors, validating and prequalifying leads, and driving business growth. As a LiveChat Agent - Marketing, you will have the opportunity to work in a hybrid remote environment, balancing your time between our remote office and home. You'll be part of a collaborative team that values flexibility, innovation, and customer satisfaction. About Us BOXX Modular is a business unit of Black Diamond Group, a diversified company with a portfolio of businesses specializing in modular buildings, remote and temporary workforce housing solutions, and digital marketplace for business-to-business crew travel management. We're committed to creating value by providing differentiated solutions and tailoring our products and services to meet the unique needs of our customers. Responsibilities • Engage with website visitors in real-time through live chat, providing exceptional customer service and support. • Enter marketing qualified leads into Salesforce.com and transition qualified leads to Sales Managers as Salesforce.com Opportunities. • Develop expertise in the live chat platform and stay up-to-date on BOXX's product features, promotions, and FAQs. • Create canned responses and enhance tagging system in live chat platform to improve efficiency and effectiveness. • Monitor and analyze KPIs, such as response time, customer satisfaction, and volume/schedule, to identify areas for improvement. • Collaborate with sales team and key marketing team members to ensure seamless lead handoffs and alignment. • Perform other assigned tasks to support the marketing team. Requirements • Commercial modular construction industry experience preferred. • Live chat, B2B Telemarketing or sales experience preferred. • Salesforce.com experience preferred. • Excellent verbal and written communication skills. • Keen ability to multitask and prioritize. • Organized with attention to detail. • Customer service oriented with empathy and patience in dealing with various customer inquiries. • Self-motivated and self-starter with strong work ethic and integrity. • Tactful and inquisitive. • Proficient in MS Office. • Minimum accurate typing speed of 50 wpm. • Must comply with all company employment policies. What We Offer • Competitive base salary commensurate with experience and industry standards. • Full benefit package, including health plan, 401K, paid vacation, and education reimbursement. • Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction. • Flexible hybrid remote work arrangement. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! Apply for this job Apply tot his job