Live Chat Customer Service Advisor
Description:
Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
Handling and resolving situations with customers in a timely and effective manner
Assisting management with special projects relating to customer service
Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
Handling multiple job tasks at one time and escalating issues in a timely manner
Requirements:
Willing to accept a temporary assignment
Must have a minimum of 3 months live chat experience
Ability to pass a typing speed test and type 50 WPM
At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
Ability to sit and work at a desk and on the computer for extended periods of time
Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
Ability to take inbound (voice) phone calls in a conversation-heavy environment
Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
High School diploma or GED
Must be at least 18 years old
Ability to work a variable schedule, including evenings and weekends, based on call center needs
Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
Must reside within an approved state*
Benefits:
Apply Now
Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
Handling and resolving situations with customers in a timely and effective manner
Assisting management with special projects relating to customer service
Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
Handling multiple job tasks at one time and escalating issues in a timely manner
Requirements:
Willing to accept a temporary assignment
Must have a minimum of 3 months live chat experience
Ability to pass a typing speed test and type 50 WPM
At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
Ability to sit and work at a desk and on the computer for extended periods of time
Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
Ability to take inbound (voice) phone calls in a conversation-heavy environment
Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
High School diploma or GED
Must be at least 18 years old
Ability to work a variable schedule, including evenings and weekends, based on call center needs
Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
Must reside within an approved state*
Benefits:
Apply Now