Live Chat Agent at Shavano Family Practice Norwalk, CA
Live Chat Agent job at Shavano Family Practice. Norwalk, CA. We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction. Responsibilities Handle customer inquiries promptly via live chat. Provide accurate, valid, and comprehensive information by using the right methods/tools. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Meet personal/customer service team targets and call handling quotas. Requirements and Skills Proven customer support experience or experience as a client service representative is a plus. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school degree. This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for custom Employment Type: Full-Time Salary: $ 33.00 39.00 Per Hour Apply tot his job