Life & Annuities Back Office Supervisor
Company Overview and Culture
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
Job Description
Life & Annuities Back Office Supervisor:
The mission of this job is to begin transition into a leadership role while being support to the Manager or Senior Manager. This role is a steppingstone to learn the basic leadership skill sets and enhance for career progressions. The day-to-day tasks can vary and change as needed.
Essential functions:
• Supervise & support team of 10-15 U.S.-based back-office associates.
• Prioritize service level agreement (SLAs) and achieving Key Performance Indicators (KPIs)
• Cultivate positive team culture with regular communications to your team, where overall morale is among the top priorities.
• Ensure adequate coverage daily, and make any necessary adjustments to schedules, breaks or lunches as needed.
• Monitor associate performance trends and provide coaching where necessary.
• Provide ongoing coaching, evaluations, and feedback to encourage & develop associates.
• Review, modify and approve associate timesheets on a daily and/or weekly basis.
• Collaborate with Workforce Management (WFM) team to develop and maintain associate schedules.
• Develop scheduling system for paid time off (PTO) requests, allowing associates to request PTO while ensuring adequate phone coverage.
• Handle all aspects of HR related duties in a supervisory role.
• Consolidate, track and ensure completion of all required training, and proactively supporting non-required training for employee growth.
• Collaborate with internal senior leadership to ensure the team has adequate knowledge & resources to maximize performance.
• Partner with Quality Assurance (QA) evaluator to ensure associates meet or exceed call quality performance standards.
• Be the source of information and statistics for internal leadership regarding team performance.
• Partner with client leadership/contacts and communicate regularly to develop strong rapport.
Required skills:
• Leadership – Ability to set a positive culture, motivating associates and recognizing the impact, both positive & negative, your actions will have on the team.
• Management – Consistently performing tasks or collaborating with others to develop schedules, objectively assess associate performance and
• Communication– Able to communicate effectively with senior leadership, client leadership and associates alike.
• Organization – Ability to structure a daily routine which aligns with team and client needs.
• Prioritization – Able to properly allocate time to the most important tasks, while being flexible to shift priorities where necessary.
Work experience requirements:
• Minimum 2 years in leadership position within a L&A processing environment
• Minimum 5 years of life insurance and annuity experience
• Proven written and verbal communication skills.
• Proficiency with Microsoft Office is preferred, including MS Word, MS PowerPoint, and MS Excel
EEO/Minorities/Females/Vets/Disabilities
To view our total rewards offered click here — > https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Apply Now
Apply Now
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
Job Description
Life & Annuities Back Office Supervisor:
The mission of this job is to begin transition into a leadership role while being support to the Manager or Senior Manager. This role is a steppingstone to learn the basic leadership skill sets and enhance for career progressions. The day-to-day tasks can vary and change as needed.
Essential functions:
• Supervise & support team of 10-15 U.S.-based back-office associates.
• Prioritize service level agreement (SLAs) and achieving Key Performance Indicators (KPIs)
• Cultivate positive team culture with regular communications to your team, where overall morale is among the top priorities.
• Ensure adequate coverage daily, and make any necessary adjustments to schedules, breaks or lunches as needed.
• Monitor associate performance trends and provide coaching where necessary.
• Provide ongoing coaching, evaluations, and feedback to encourage & develop associates.
• Review, modify and approve associate timesheets on a daily and/or weekly basis.
• Collaborate with Workforce Management (WFM) team to develop and maintain associate schedules.
• Develop scheduling system for paid time off (PTO) requests, allowing associates to request PTO while ensuring adequate phone coverage.
• Handle all aspects of HR related duties in a supervisory role.
• Consolidate, track and ensure completion of all required training, and proactively supporting non-required training for employee growth.
• Collaborate with internal senior leadership to ensure the team has adequate knowledge & resources to maximize performance.
• Partner with Quality Assurance (QA) evaluator to ensure associates meet or exceed call quality performance standards.
• Be the source of information and statistics for internal leadership regarding team performance.
• Partner with client leadership/contacts and communicate regularly to develop strong rapport.
Required skills:
• Leadership – Ability to set a positive culture, motivating associates and recognizing the impact, both positive & negative, your actions will have on the team.
• Management – Consistently performing tasks or collaborating with others to develop schedules, objectively assess associate performance and
• Communication– Able to communicate effectively with senior leadership, client leadership and associates alike.
• Organization – Ability to structure a daily routine which aligns with team and client needs.
• Prioritization – Able to properly allocate time to the most important tasks, while being flexible to shift priorities where necessary.
Work experience requirements:
• Minimum 2 years in leadership position within a L&A processing environment
• Minimum 5 years of life insurance and annuity experience
• Proven written and verbal communication skills.
• Proficiency with Microsoft Office is preferred, including MS Word, MS PowerPoint, and MS Excel
EEO/Minorities/Females/Vets/Disabilities
To view our total rewards offered click here — > https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Apply Now
Apply Now