LICENSED Retention Specialist - Claims Customer Care

Job Overview The ideal candidate will possess prior Allstate Agency Experience. MUST HOLD LICENSE We are expanding our Allstate agency and seeking a Retention Specialist - Claims Customer Care to join our team. This role is vital in maintaining strong relationships with clients by providing exceptional support related to claims, billing, and insurance processes. This role is designed for professionals who value structure, accuracy, and consistency over high-pressure selling. The ideal candidate will possess prior Allstate Agency Experience. This position offers an opportunity to work within a dynamic team and support our customers through their claims process. The Retention Specialist plays a critical role in maintaining strong customer relationships by providing timely, accurate policy support. Success in this role comes from attention to detail, ownership of follow-through, and the ability to navigate systems and workflows efficiently. We provide clear expectations, defined processes, and ongoing support. In return, we expect accountability, reliability, and professional judgment in daily work. Key Responsibilities • Handle inbound customer service requests (policy changes, billing questions, endorsements, reinstatements and claim concerns) • Support retention efforts through coverage reviews and claim issue resolution • Process policy updates accurately and in a timely manner • Communicate clearly and professionally with policyholders • Document all activity thoroughly within agency systems Why Join Our Agency • Established service workflows and documented processes • Stable role centered on policy retention and customer care • Clear expectations and measurable service standards • Our agency operates with professional standards, defined responsibilities, and intentional coaching. Performance is reviewed consistently, and expectations are communicated clearly. • Coaching and support focused on accuracy, efficiency, and customer experience Qualifications • Active property & casualty insurance license (required) • Prior experience with an Allstate Agency Strong attention to detail and organizational skills • Clear, professional communication skills (written and verbal) • Ability to follow defined workflows while exercising sound judgment • Comfortable working independently in a remote environment • Bilingual or multilingual abilities are a plus Success in this role requires consistency, ownership, and follow-through. If you are a licensed professional seeking a structured service role with stability and support, we welcome your interest. Next Steps: Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: • Paid time off • Work from home Work Location: Remote Apply tot his job