Level I Technician
Spinen is a client-focused Managed Services Provider that has been serving Middle Georgia and surrounding areas for 25 years and counting. We are an innovative MSP seeking proactive, passionate people who love serving clients. Our primary goal is to always provide superlative customer service. As Spinen continues to grow, we are looking for a Level I Technician.
The Ideal candidate will be someone that thrives on intellectual curiosity and is motivated by serving others. This person should be familiar and demonstrate understanding of computer software, hardware, and associated equipment.
The Level I Tech provides technical support for client and internal needs and works with the Customer Success Team to be a liaison between the organization and our clients.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Consistently achieve customer services goals, including SLA adherence, customer satisfaction feedback, and response/resolution time
Communicate with external vendors and support personnel to resolve faults rapidly
Monitor RMM system alerts and notifications and respond accordingly
Work with Level II Technicians to develop solutions for client needs and escalate as necessary
Maintain complete documentation in the Spinens help desk system including diagnosis and resolution
Complete pre-configuration and onsite deployment of advanced networking and server equipment, and cloud-hosted services requiring higher-level expertise
Participate in a 24x7 on-call rotation to support managed services clients
Assist in maintaining Spinens internal infrastructure, including user management, hardware replacements/maintenance, advanced RMM maintenance, etc.
Performs other related duties assigned
Required Skills/Abilities:
Excellent Written and Verbal Communication
Ability to patiently explain technical material to less technical proficient users
Organized with attention to detail
Proficient in Microsoft Office Suite
Ability to work independently and as a member of the IT team
Understanding in Windows Professional 8/10/11 and desktop administration
Knowledgeable in server administration, network device management, and cloud business applications (ex, Microsoft 365)
Knowledge of basic technical support at the network level: WAN and LAN connectivity, wireless access points, routers/firewalls, and security
Familiarity with Windows Server 2012 R2/2016/2019, including Active Directory for user management, DNS, DHCP, file/print sharing and familiarity with Group Policy
Working knowledge and experience with VPN and Microsoft Remote Desktop
Experience with desktop or server virtualization
Required Experience:
At least 1 year in a full-time, professional technical support position for a company focusing on IT support for SMBs (5-250 user networks)
Preferred Education and Experience:
Certifications in CompTIA A+, Microsoft MCP, MCSA or MSSE, SonicWall CSSA, Cisco CCNA, and VMware VCP
Familiarity with Halo or another type of help desk or ticketing tools
Familiarity with N-Able
Experience with Terminal Services, VMware and LAN/WAN components
Familiarity with Cisco equipment (including switches, firewalls, and routers)
Experience with VMware, AWS/Azure Cloud technologies, and Office365
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 50 pounds at times
Must be able to travel to offsite assignments to include, but not limited to:
Middle Georgia
Areas 2-4 hours away
Occassionaly out of State
Apply Now
The Ideal candidate will be someone that thrives on intellectual curiosity and is motivated by serving others. This person should be familiar and demonstrate understanding of computer software, hardware, and associated equipment.
The Level I Tech provides technical support for client and internal needs and works with the Customer Success Team to be a liaison between the organization and our clients.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Consistently achieve customer services goals, including SLA adherence, customer satisfaction feedback, and response/resolution time
Communicate with external vendors and support personnel to resolve faults rapidly
Monitor RMM system alerts and notifications and respond accordingly
Work with Level II Technicians to develop solutions for client needs and escalate as necessary
Maintain complete documentation in the Spinens help desk system including diagnosis and resolution
Complete pre-configuration and onsite deployment of advanced networking and server equipment, and cloud-hosted services requiring higher-level expertise
Participate in a 24x7 on-call rotation to support managed services clients
Assist in maintaining Spinens internal infrastructure, including user management, hardware replacements/maintenance, advanced RMM maintenance, etc.
Performs other related duties assigned
Required Skills/Abilities:
Excellent Written and Verbal Communication
Ability to patiently explain technical material to less technical proficient users
Organized with attention to detail
Proficient in Microsoft Office Suite
Ability to work independently and as a member of the IT team
Understanding in Windows Professional 8/10/11 and desktop administration
Knowledgeable in server administration, network device management, and cloud business applications (ex, Microsoft 365)
Knowledge of basic technical support at the network level: WAN and LAN connectivity, wireless access points, routers/firewalls, and security
Familiarity with Windows Server 2012 R2/2016/2019, including Active Directory for user management, DNS, DHCP, file/print sharing and familiarity with Group Policy
Working knowledge and experience with VPN and Microsoft Remote Desktop
Experience with desktop or server virtualization
Required Experience:
At least 1 year in a full-time, professional technical support position for a company focusing on IT support for SMBs (5-250 user networks)
Preferred Education and Experience:
Certifications in CompTIA A+, Microsoft MCP, MCSA or MSSE, SonicWall CSSA, Cisco CCNA, and VMware VCP
Familiarity with Halo or another type of help desk or ticketing tools
Familiarity with N-Able
Experience with Terminal Services, VMware and LAN/WAN components
Familiarity with Cisco equipment (including switches, firewalls, and routers)
Experience with VMware, AWS/Azure Cloud technologies, and Office365
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 50 pounds at times
Must be able to travel to offsite assignments to include, but not limited to:
Middle Georgia
Areas 2-4 hours away
Occassionaly out of State
Apply Now