Level 1.5 Help Desk Technician

pAre you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up?/ppKean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We#8217;re seeking a Level 1#8211;2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries./ppstrongWe#8217;ll Provide:/strong/pullipOpportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder/p/lilipExposure to diverse client environments and cutting-edge cybersecurity tools/p/li/ulullipStarting pay of $23/hr/p/lilipPaid time off/p/lilipPotential for some remote work days once training is complete/p/li/ulpstrongWhat You'll Do:/strong/pullipWork directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments/p/lilipRespond to and resolve service tickets (remote and onsite) in a timely and professional manner/p/lilipProvide desktop, server, and network support across Windows and Microsoft 365 environments/p/lilipDeploy and maintain hardware (laptops, desktops, printers, firewalls, etc.)/p/lilipSupport MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365/p/lilipAssist with onboarding new clients, users, and systems/p/li/ulpstrongSkills You'll Need:/strong/pullip1#8211;3 years experience in IT support, preferably in an MSP or help desk environment/p/lilipStrong knowledge of Microsoft Windows, Microsoft 365, and basic networking/p/lilipStrong work ethic and ability to learn on the fly/p/lilipSelf-starter who is comfortable problem-solving independently/p/lilipExcellent customer service and communication skills/p/lilipExperience with or understanding of MSP tools and ticketing systems is preferred/p/li/ulpstrongNext Steps:/strong/ppQuick apply with your resume here/ppOr/ppGet a head start on our application and aptitude testing process here: pAre you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up?/ppKean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We#8217;re seeking a Level 1#8211;2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries./ppstrongWe#8217;ll Provide:/strong/pullipOpportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder/p/lilipExposure to diverse client environments and cutting-edge cybersecurity tools/p/li/ulullipStarting pay of $23/hr/p/lilipPaid time off/p/lilipPotential for some remote work days once training is complete/p/li/ulpstrongWhat You'll Do:/strong/pullipWork directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments/p/lilipRespond to and resolve service tickets (remote and onsite) in a timely and professional manner/p/lilipProvide desktop, server, and network support across Windows and Microsoft 365 environments/p/lilipDeploy and maintain hardware (laptops, desktops, printers, firewalls, etc.)/p/lilipSupport MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365/p/lilipAssist with onboarding new clients, users, and systems/p/li/ulpstrongSkills You'll Need:/strong/pullip1#8211;3 years experience in IT support, preferably in an MSP or help desk environment/p/lilipStrong knowledge of Microsoft Windows, Microsoft 365, and basic networking/p/lilipStrong work ethic and ability to learn on the fly/p/lilipSelf-starter who is comfortable problem-solving independently/p/lilipExcellent customer service and communication skills/p/lilipExperience with or understanding of MSP tools and ticketing systems is preferred/p/li/ulpstrongNext Steps:/strong/ppQuick apply with your resume here/ppOr/ppGet a head start on our application and aptitude testing process here: Apply tot his job