Lending Systems Support Specialist

HSBC is a global banking and financial services organization dedicated to opening up a world of opportunity. As a Lending Systems Support Specialist, you will provide front-line support for lending systems, manage user access, resolve service desk issues, and participate in business projects to enhance operations and compliance. Your role will also involve conducting system testing and maintaining documentation to ensure operational excellence.ResponsibilitiesProvide prompt and professional front-line support to internal and external Mortgage stakeholdersProvision and manage user access to all lending systems, including Point of Sale, Loan Origination System, and other HSBC and vendor platforms in a timely mannerResolve Service Desk issues efficiently, following established escalation procedures when necessarySupport the change control process and maintain change control schedules for multiple Mortgage vendorsParticipate in projects and initiatives to enhance Mortgage business operations and system functionalityConduct system testing to validate changes, upgrades, and new implementations within Mortgage platformsAchieve and maintain published standards and key performance indicators, including service levels and operational risk targetsEnsure first call resolution is prioritized and aligned with Service Desk best practicesCreate, update, and manage procedures and knowledge base documentation for Mortgage systems and processesAdhere to information security protocols and user account access management requirements to safeguard sensitive dataImplement and design documents and controls across our Lending platforms, working closely with the business, and following internal processes. Track hours monthly for all document-related changes and enhancementsSkillsExperience providing first line user support, assisting end users with technical issues and troubleshooting via phone, email, or ticketing systemsUnderstanding of the mortgage industry and mortgage systems such as Mortgage Cadence and CotalityBackground in information security and/or managing user account accessDemonstrated ability to develop, revise, and manage procedures and knowledgebasesProficient in using personal computers, as well as relevant HSBC systems and applicationsSkilled in Microsoft Office, Jira/Confluence, and other standard HSBC software solutionsHolds at least an associate's degree in business, management information systems, or a related field, or possesses equivalent professional experienceBenefitsTailored professional development opportunitiesCompetitive pay and benefits packageRobust Wellness HubIndustry-leading volunteerism policyGenerous matching gift programComprehensive program of immersive Sustainability and Climate Change InitiativesEmployee Resource GroupsCompany OverviewHSBC is a banking and financial services organization that offers a range of services such as investment banking and asset management. It was founded in 1865, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.hsbc.com.



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