Lead User Researcher

About AtticusAt any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In the last 6 years we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve gotten thousands of people access to over $4B in life-changing aid, and we’re just getting started.We've helped more than 110,000 people in need (see our 13,000+ five-star reviews) and raised more than $100 million from top VC firms like Fika, Forerunner, GV (Google Ventures), and True Ventures. (We closed our Series C round in April 2025, so we're well-funded for the foreseeable future.) We're small but moving fast — our team grew from 89 to over 151 last year, and we expect to grow again in 2025.The JobTo successfully help Americans in crisis, we need to understand two audiences: 1) our clients trying to navigate a complex and scary system, and 2) our lawyers and internal teams working to provide best-in-class service. We've so far built experiences that clients love, but we need to scale these experiences to serve millions of people.As our Lead User Researcher, you'll build a function at Atticus to deepen our understanding across all user journeys. You'll establish and champion our research practice, using sophisticated mixed-methods expertise to directly influence product decisions and business outcomes. Working independently and with minimal supervision, you'll create the systems and processes that help us systematically understand user needs and validate solutions at scale.Your leadership will transform how the entire organization connects with our users, ensuring that as we grow, we maintain the human touch that makes Atticus special. This is a unique opportunity to shape how a fast-growing company thinks about and uses research to drive better outcomes for people in need.ResponsibilitiesOwn and lead research initiatives across the entire organizationEstablish and manage our comprehensive research practice and repositoryPlan and execute mixed-method research for cross-functional stakeholdersBuild process for regular user feedback collection and synthesisDevelop framework for measuring and tracking UX improvementsTranslate research insights into actionable recommendations that influence product roadmapsWork independently with minimal supervision, leading research initiatives from conception to implementationQualificationsRequired:5+ years experience planning, conducting, and synthesizing researchProven track record of implementing and scaling research practices within organizationsStrong expertise in both qualitative and quantitative research methodologiesExperience working as a primary/solo researcher with minimal supervisionProficiency with research tools such as UserInterviews.com, Maze.co, UserTesting.com, Lookback, Looker, and QualtricsPortfolio of high-impact research that directly influenced a product roadmapExcellent written and verbal communication skillsBonus: Early-stage startup experience - complex consumer business, two-sided marketplace, and/or B2B productSalary and BenefitsThis is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture. We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.We offer competitive pay — including equity — and generous benefits:Medical and dental insurance with 100% of employee premiums covered15 vacation days & ~19 paid holidays each year (including two weeks at end-of-year)Free membership to OneMedical$600/year reimbursable stipend for internet service$1,000 reimbursable stipend for education and training outside of workUp to $1,200/year student loan repayment assistance401(k) and optional HSA/FSAHumble, thoughtful, smart, fun colleaguesLocationThis job is fully remote and we’re committed to empowering everyone with flexibility. Live wherever, work remotely, and travel to LA (on the company dime) as needed to be with your colleagues —somewhere between quarterly and yearly. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.

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