Lead Tech Supp Specialist
Honeywell is a leading software-industrial company that addresses critical challenges around energy, safety, and security. As a Lead Technical Support Specialist, you will provide first-line technical support to partners, focusing on resolving product or configuration issues and ensuring customer satisfaction. Responsibilities Customer Focus - Handling inbound cases through phone, email, and other options via our ticketing system. Keeping backlog to an extreme minimum while providing timely follow-ups Effective Communication – Resolve straightforward technical problems using established communication processes and escalation workflows Troubleshooting skills - Resolving straightforward technical problems using established processes and escalation workflows Adherence to Policies - Holding to defined workflows and instructions provided by TSG leadership and other senior personnel Collaboration and Continuous Learning - This is a development-focused role suited for individuals starting their careers in technical support, with clear paths for advancement through training and performance Skills 1 or more year(s) in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity Understanding basic Networking Fundamentals TCP/IP Basics Basic Network Troubleshooting Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data Basic SQL or OS Administration Understanding the role of Access Control and Video in Security High School Diploma/GED Experience providing expert-level customer support Excellent interpersonal and communication skills, both written and verbal Ability to adapt to changing technology and IT best practices Knowledge of industry-specific regulations and compliance BA in Electronic/Electrical Engineering or Computer Engineering Benefits Employer-subsidized Medical Dental Vision Life Insurance Short-Term and Long-Term Disability 401(k) match Flexible Spending Accounts Health Savings Accounts EAP Educational Assistance Parental Leave Paid Time Off (for vacation, personal business, sick time, and parental leave) 12 Paid Holidays Company Overview Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries. It was founded in 1906, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Honeywell has a track record of offering H1B sponsorships, with 177 in 2025, 183 in 2024, 134 in 2023, 219 in 2022, 189 in 2021, 160 in 2020. Please note that this does not guarantee sponsorship for this specific role.