Lead Service Desk Engineer | $34/hr | CTH | Columbus, OH
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vaco Technology, is seeking the following. Apply via Dice today!
Role Summary...
This person monitors and controls computing systems and associated peripheral devices to ensure continuous and effective operation; determines equipment setup and procedures for running such equipment; ensure this equipment is managed and tracked using the department's policies. Serve as the escalation point of contact for online, telephone, messaging, and email inquiries for the company's software applications, hardware, printers, video conference and remote technologies. The position will provide Windows 11 desktop and iPhone/iPad support to users on a regular basis and occasional after-hours and emergency requests.
Responsibilities:
Provide technical support to internal customers' workstations, peripherals, and associated systems.
Provision and deprovision equipment, accounts, software, and security.
Maintain confidentiality and protect sensitive corporate data
Update and track IT assets and inventory.
Resolve reported problems related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues.
Utilize technical knowledge and understanding of end-user and infrastructure systems to work on projects and participate on technical project teams.
Understand business objectives and how IT solutions can further these objectives and avoid adverse productivity impacts
Support the installation of new endpoint and infrastructure systems and upgrades.
Create or modify procedures to solve problems, some of which may have unclear or still-evolving policies or processes.
Communicate professionally with all levels in the organization.
Ensure the cyber-security of the company's systems by keeping systems up-to-date and configured according to industry best practices.
Support the overall development of the IT team in improving processes and driving improved business results.
Qualifications:
Desire to continuously learn and develop as the industry tools and best practices evolve.
Detail-oriented with proven organization and time-management skills, especially when managing a constantly evolving set of tasks and priorities.
Comfortable following documented processes while still contributing to how these processes can be improved
Strong at problem-solving and discovering root causes of complex issues with PC hardware, Windows, iPads, and iPhones.
Strong customer service skills including excellent verbal and written communications; demonstrates professionalism when working directly with executive stakeholders and a variety of technology vendors.
Familiar with administering Microsoft 365 and managing Windows PC's, iPads, and iPhones. Experience with Windows Server environments, Active Directory, Azure AD/Entra ID, Group Policy, DNS/DHCP, VMWare/Hyper-V, Windows imaging technologies, and network topology is a plus.
Education And Experience
At least 3 years in a role using service-desk management software and supporting endpoint technologies including Windows PCs.
Demonstrated commitment to building enterprise technology skills including a technology-related degree (preferred), technology-related certifications (e.g., CompTIA A+ and Network+), or experience providing technology support in a previous role.
Experience in an industry serving remote workers at distributed jobsites is a plus
Lead Service Desk Engineer | $34/hr | CTH | Columbus, OH
Apply Now
Role Summary...
This person monitors and controls computing systems and associated peripheral devices to ensure continuous and effective operation; determines equipment setup and procedures for running such equipment; ensure this equipment is managed and tracked using the department's policies. Serve as the escalation point of contact for online, telephone, messaging, and email inquiries for the company's software applications, hardware, printers, video conference and remote technologies. The position will provide Windows 11 desktop and iPhone/iPad support to users on a regular basis and occasional after-hours and emergency requests.
Responsibilities:
Provide technical support to internal customers' workstations, peripherals, and associated systems.
Provision and deprovision equipment, accounts, software, and security.
Maintain confidentiality and protect sensitive corporate data
Update and track IT assets and inventory.
Resolve reported problems related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues.
Utilize technical knowledge and understanding of end-user and infrastructure systems to work on projects and participate on technical project teams.
Understand business objectives and how IT solutions can further these objectives and avoid adverse productivity impacts
Support the installation of new endpoint and infrastructure systems and upgrades.
Create or modify procedures to solve problems, some of which may have unclear or still-evolving policies or processes.
Communicate professionally with all levels in the organization.
Ensure the cyber-security of the company's systems by keeping systems up-to-date and configured according to industry best practices.
Support the overall development of the IT team in improving processes and driving improved business results.
Qualifications:
Desire to continuously learn and develop as the industry tools and best practices evolve.
Detail-oriented with proven organization and time-management skills, especially when managing a constantly evolving set of tasks and priorities.
Comfortable following documented processes while still contributing to how these processes can be improved
Strong at problem-solving and discovering root causes of complex issues with PC hardware, Windows, iPads, and iPhones.
Strong customer service skills including excellent verbal and written communications; demonstrates professionalism when working directly with executive stakeholders and a variety of technology vendors.
Familiar with administering Microsoft 365 and managing Windows PC's, iPads, and iPhones. Experience with Windows Server environments, Active Directory, Azure AD/Entra ID, Group Policy, DNS/DHCP, VMWare/Hyper-V, Windows imaging technologies, and network topology is a plus.
Education And Experience
At least 3 years in a role using service-desk management software and supporting endpoint technologies including Windows PCs.
Demonstrated commitment to building enterprise technology skills including a technology-related degree (preferred), technology-related certifications (e.g., CompTIA A+ and Network+), or experience providing technology support in a previous role.
Experience in an industry serving remote workers at distributed jobsites is a plus
Lead Service Desk Engineer | $34/hr | CTH | Columbus, OH
Apply Now