Lead Director - Workforce Capacity Planning

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. • This position is fully remote, applicants can live anywhere in the the contiguous United States* We are seeking a data-driven Lead Director of Workforce & Capacity Planning Analytics to lead the strategic development and execution of key analytics capabilities that optimize workforce planning, demand forecasting, staffing strategy that will impact operational performance across the enterprise. This highly visible leadership role will be responsible for delivering data driven insights, advanced analytics, and scalable solutions that enhance workforce planning efficiency, drive operational excellence, and enable informed decision making at the executive level. The ideal candidate is a seasoned analytics leader with a deep expertise in workforce strategy, a strong technological orientation, and a proven track record of building high-performing teams that deliver measurable business impact. The Lead Director of Workforce & Capacity Planning Analytics leads department by providing strategic leadership and overseeing resource planning functions. Develops and implements resource planning strategies, manages a team of resource planning professionals, collaborates with senior stakeholders to align resource plans with organizational goals, and ensures effective resource allocation and optimization. Drives process improvements, monitors resource performance, and provides guidance to the team to achieve efficient resource utilization and meet business objectives. What You Will Do Develops a team to analyze historical data, market trends, patient demographics, and other relevant factors which help forecast future demands for healthcare services. Controls and monitors resources, staffing levels, facility capacities, equipment needs, and other resources crucial to delivering quality patient care and meeting forecasted demands. Develops a methodology for optimizing the allocation of resources, such as healthcare professionals, support staff, equipment, and facilities while meeting financial objectives. Contributes to top-level decision-making surrounding new initiatives to improve forecasting accuracy, capacity utilization, patient wait times, and resource allocation. Communicates strategically across the organization to gather input, share forecasts, and align capacity planning strategies with organizational goals. Required Qualifications • Bachelor’s degree in Business, Operations, Engineering, Technology, Analytics, or related field; Master’s preferred. • 10+ years of experience in large-scale workforce, operations, or business optimization roles • Demonstrated success in developing and executing enterprise workforce strategies, aligning labor management with corporate goals. • Strong financial labor management acumen, with a proven track record of building data driven actionable insights • Exceptional communication skills with the ability to collaborate with peers, team leadership and operational stakeholders. • Proven ability to design and lead an analytics team that produces capacity and labor forecast modeling, scenario based staffing models and bottom up labor planning models. Preferred Qualifications • Experience working with cross-functional and geographically distributed teams in a healthcare or payer setting. • Familiarity with workforce management systems such as UKG/Kronos, Verint, or scheduling/forecasting platforms. • Experience working in large, complex organizations with multi-location or multi-shift operations. • Proven ability to build high-performing leadership teams and foster talent development. • Ideally in regulated or SLA-driven industries (e.g., healthcare, retail, insurance, logistics, financial services Education • Bachelor’s degree in Business, Operations, Industrial Engineering, Analytics, or a related field; Master’s preferred. Pay Range The Typical Pay Range For This Role Is $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 12/19/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply tot his job