Lead Data Operations Analyst - Big Data Lake Environment & Information Management ($27/Hour) - Charlotte, NC
About arenaflex
Welcome to arenaflex, a leading financial services organization committed to delivering innovative solutions and exceptional service to millions of customers across the globe. As one of the most respected names in the banking and financial industry, we pride ourselves on maintaining the highest standards of integrity, transparency, and operational excellence. Our technology-driven approach has enabled us to build robust data infrastructure that powers critical banking operations and delivers meaningful insights to drive business decisions.
At arenaflex, we believe that data is the backbone of modern financial services. Our Data and Information Products Group plays a pivotal role in ensuring the reliability, quality, and accessibility of data that supports our entire organization. We are currently seeking a talented and motivated Lead Data Operations Analyst to join our dynamic team in Charlotte, North Carolina. This is an exciting opportunity for professionals who are passionate about data management, analytics, and continuous improvement within a fast-paced, mission-critical environment.
When you join arenaflex, you become part of a culture that values collaboration, innovation, and excellence. We invest heavily in our employees' growth and development, offering extensive training programs, mentorship opportunities, and clear career advancement pathways. Our inclusive work environment celebrates diversity and encourages fresh perspectives, making arenaflex an ideal place to build a rewarding career in data operations and analytics.
Position Overview
We are looking for an experienced Lead Data Operations Analyst to oversee production support activities for our suite of data analysis products used to support internal banking operations. In this role, you will serve as a key contributor in identifying and triaging production incidents affecting our client data analysis platform. You will leverage your strong understanding of big data lake environments to collaborate with various technology teams, investigate platform and data quality issues, and remediate problems before they impact our products and services.
This position offers the opportunity to take on meaningful projects that enhance our production support capabilities, including implementing new monitoring tools, establishing new operational procedures, and preparing for the release of new products. You will lead research initiatives, prepare comprehensive reports on production issues, and present findings to internal stakeholders. Additionally, you will mentor peers, champion continuous improvement, and drive the development of new process optimizations and platform enhancements.
Key Responsibilities
Production Support and Incident Management
Lead production support activities for a portfolio of data analysis products that power internal bank operations and decision-making processes
Serve as a key member in the identification and triage of production incidents impacting our client data analysis platform, ensuring rapid response and resolution
Analyze complex technical challenges within big data environments requiring in-depth assessment and strategic problem-solving approaches
Lead research initiatives and create detailed reports related to ongoing production issues, presenting findings and recommendations to internal partners and leadership
Coordinate with offshore teams to ensure seamless communication and accurate reporting of delivery status, maintaining alignment between inland and offshore operations
Process Enhancement and Innovation
Lead the development of new operational processes and platform enhancements to improve efficiency, reliability, and scalability
Champion continuous improvement by identifying new strategies, methodologies, and opportunities for operational excellence
Contribute to the establishment of performance standards for the team, ensuring operations achieve or exceed established performance metrics
Design and implement new monitoring tools and dashboards to proactively identify potential issues before they affect production systems
Establish new operating procedures and documentation standards to ensure consistency and knowledge transfer across the team
Team Leadership and Collaboration
Lead teams to meet deadlines and drive new initiatives forward, ensuring alignment with organizational objectives
Direct the daily Risk and Control workflow, focusing on policies, procedures, and work standards to ensure successful outcomes
Re-engineer and drive continuous support improvement initiatives across the organization
Review, approve, and implement recommended changes to plans and operational strategies
Collaborate and consult with team members to resolve complex initiatives and achieve technology mandates
Act as a mentor and advisor to peers, sharing expertise and fostering professional development
Required Qualifications
Education and Experience
Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Data Science, or a related field
Minimum of 3+ years of analysis experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education
Demonstrated ability to work effectively in a fast-paced, deadline-driven environment
Strong analytical and problem-solving skills with attention to detail
Technical Skills
Solid understanding of big data lake environments and architectures
Experience with data quality assessment and remediation methodologies
Proficiency in identifying and resolving platform and data quality issues
Strong communication skills to effectively interact with technical and non-technical stakeholders
Preferred Qualifications
Advanced Technical Experience
3+ years of experience supporting big data environments in production settings
3+ years of experience delivering ETL, data warehouse, and data analysis capabilities on big data architectures such as Hadoop
Experience with distributed computing frameworks and large-scale data processing systems
Strong familiarity with data pipeline design, optimization, and monitoring
Tool and Technology Proficiency
Proficiency in using HIVE for data querying and analysis
Experience with data analysis tools such as Panda (Python pandas) for data manipulation and analysis
Knowledge of job scheduling tools like Autosys for workflow automation
Familiarity with monitoring and visualization tools such as Grafana and Splunk
Experience supporting real-time data streaming technologies such as Kafka
Knowledge of NoSQL databases, particularly MongoDB
Industry Knowledge
Previous experience in financial services or banking industry is highly desirable
Understanding of regulatory requirements and compliance standards in the financial sector
Knowledge of risk and control frameworks within banking operations
Skills and Competencies for Success
Technical Excellence
The ideal candidate will possess deep expertise in big data technologies and architectures. You should be comfortable working with large-scale data processing systems and have a proven track record of identifying root causes of complex technical issues. Your ability to analyze data quality problems and implement effective remediation strategies will be critical to success in this role.
Leadership and Communication
Strong leadership skills are essential for this position. You will be responsible for guiding teams, coordinating with offshore partners, and presenting findings to senior stakeholders. Excellent verbal and written communication skills will enable you to translate complex technical concepts into clear, actionable recommendations.
Problem-Solving and Innovation
We are looking for a proactive problem-solver who can anticipate challenges and develop innovative solutions. The ability to think critically, approach problems from multiple angles, and implement continuous improvements will set you apart as a valuable contributor to our team.
Collaboration and Mentorship
Success in this role requires the ability to work effectively with cross-functional teams and mentor colleagues. You should demonstrate a collaborative approach, sharing knowledge and best practices while fostering a culture of excellence and continuous learning.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and advance in their careers. As a Lead Data Operations Analyst, you will have access to comprehensive training programs, certifications, and professional development opportunities. We encourage our team members to expand their skills in emerging technologies and take on new challenges that align with their career aspirations.
This position provides exposure to cutting-edge big data technologies and the opportunity to work on high-impact projects that directly affect our business operations. You will build expertise in data lake management, production support best practices, and leadership skills that will prepare you for future leadership roles within the organization.
We support career advancement through regular performance reviews, personalized development plans, and internal mobility programs. Many of our senior leaders started in entry-level positions and grew their careers at arenaflex, and we are dedicated to providing the same opportunities for our new team members.
Work Environment and Culture
Our Charlotte office offers a modern, collaborative work environment that fosters innovation and teamwork. We provide state-of-the-art tools and technologies to support your success, along with comfortable workspaces designed for productivity and collaboration.
At arenaflex, we prioritize work-life balance and offer flexible scheduling options to accommodate the diverse needs of our employees. Our team-oriented culture encourages open communication, mutual respect, and shared accountability. We believe that when our employees thrive, our organization thrives, and we are dedicated to creating an environment where everyone can succeed.
Compensation and Benefits
We offer a competitive compensation package that includes an hourly rate of $27.00 per hour for this position, reflecting our commitment to attracting and retaining top talent. In addition to competitive pay, arenaflex provides a comprehensive benefits package that includes:
Health, dental, and vision insurance coverage
401(k) retirement plan with company matching
Paid time off and holidays
Parental leave and family support programs
Employee assistance programs
Professional development and tuition reimbursement
Wellness programs and fitness center discounts
Employee stock purchase plans
Our benefits package is designed to support your physical, financial, and emotional well-being, providing peace of mind for you and your family.
Join Our Team
If you are ready to take the next step in your career and make a meaningful impact at a leading financial organization, we encourage you to apply for this exciting opportunity. At arenaflex, you will work alongside talented professionals, tackle challenging projects, and contribute to our mission of delivering exceptional service to our customers.
We are looking for candidates who are passionate about data operations, committed to excellence, and eager to grow with our organization. This is a fantastic opportunity to join a team that values innovation, collaboration, and continuous improvement. Apply today and become part of the arenaflex family!
arenaflex is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
Welcome to arenaflex, a leading financial services organization committed to delivering innovative solutions and exceptional service to millions of customers across the globe. As one of the most respected names in the banking and financial industry, we pride ourselves on maintaining the highest standards of integrity, transparency, and operational excellence. Our technology-driven approach has enabled us to build robust data infrastructure that powers critical banking operations and delivers meaningful insights to drive business decisions.
At arenaflex, we believe that data is the backbone of modern financial services. Our Data and Information Products Group plays a pivotal role in ensuring the reliability, quality, and accessibility of data that supports our entire organization. We are currently seeking a talented and motivated Lead Data Operations Analyst to join our dynamic team in Charlotte, North Carolina. This is an exciting opportunity for professionals who are passionate about data management, analytics, and continuous improvement within a fast-paced, mission-critical environment.
When you join arenaflex, you become part of a culture that values collaboration, innovation, and excellence. We invest heavily in our employees' growth and development, offering extensive training programs, mentorship opportunities, and clear career advancement pathways. Our inclusive work environment celebrates diversity and encourages fresh perspectives, making arenaflex an ideal place to build a rewarding career in data operations and analytics.
Position Overview
We are looking for an experienced Lead Data Operations Analyst to oversee production support activities for our suite of data analysis products used to support internal banking operations. In this role, you will serve as a key contributor in identifying and triaging production incidents affecting our client data analysis platform. You will leverage your strong understanding of big data lake environments to collaborate with various technology teams, investigate platform and data quality issues, and remediate problems before they impact our products and services.
This position offers the opportunity to take on meaningful projects that enhance our production support capabilities, including implementing new monitoring tools, establishing new operational procedures, and preparing for the release of new products. You will lead research initiatives, prepare comprehensive reports on production issues, and present findings to internal stakeholders. Additionally, you will mentor peers, champion continuous improvement, and drive the development of new process optimizations and platform enhancements.
Key Responsibilities
Production Support and Incident Management
Lead production support activities for a portfolio of data analysis products that power internal bank operations and decision-making processes
Serve as a key member in the identification and triage of production incidents impacting our client data analysis platform, ensuring rapid response and resolution
Analyze complex technical challenges within big data environments requiring in-depth assessment and strategic problem-solving approaches
Lead research initiatives and create detailed reports related to ongoing production issues, presenting findings and recommendations to internal partners and leadership
Coordinate with offshore teams to ensure seamless communication and accurate reporting of delivery status, maintaining alignment between inland and offshore operations
Process Enhancement and Innovation
Lead the development of new operational processes and platform enhancements to improve efficiency, reliability, and scalability
Champion continuous improvement by identifying new strategies, methodologies, and opportunities for operational excellence
Contribute to the establishment of performance standards for the team, ensuring operations achieve or exceed established performance metrics
Design and implement new monitoring tools and dashboards to proactively identify potential issues before they affect production systems
Establish new operating procedures and documentation standards to ensure consistency and knowledge transfer across the team
Team Leadership and Collaboration
Lead teams to meet deadlines and drive new initiatives forward, ensuring alignment with organizational objectives
Direct the daily Risk and Control workflow, focusing on policies, procedures, and work standards to ensure successful outcomes
Re-engineer and drive continuous support improvement initiatives across the organization
Review, approve, and implement recommended changes to plans and operational strategies
Collaborate and consult with team members to resolve complex initiatives and achieve technology mandates
Act as a mentor and advisor to peers, sharing expertise and fostering professional development
Required Qualifications
Education and Experience
Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Data Science, or a related field
Minimum of 3+ years of analysis experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education
Demonstrated ability to work effectively in a fast-paced, deadline-driven environment
Strong analytical and problem-solving skills with attention to detail
Technical Skills
Solid understanding of big data lake environments and architectures
Experience with data quality assessment and remediation methodologies
Proficiency in identifying and resolving platform and data quality issues
Strong communication skills to effectively interact with technical and non-technical stakeholders
Preferred Qualifications
Advanced Technical Experience
3+ years of experience supporting big data environments in production settings
3+ years of experience delivering ETL, data warehouse, and data analysis capabilities on big data architectures such as Hadoop
Experience with distributed computing frameworks and large-scale data processing systems
Strong familiarity with data pipeline design, optimization, and monitoring
Tool and Technology Proficiency
Proficiency in using HIVE for data querying and analysis
Experience with data analysis tools such as Panda (Python pandas) for data manipulation and analysis
Knowledge of job scheduling tools like Autosys for workflow automation
Familiarity with monitoring and visualization tools such as Grafana and Splunk
Experience supporting real-time data streaming technologies such as Kafka
Knowledge of NoSQL databases, particularly MongoDB
Industry Knowledge
Previous experience in financial services or banking industry is highly desirable
Understanding of regulatory requirements and compliance standards in the financial sector
Knowledge of risk and control frameworks within banking operations
Skills and Competencies for Success
Technical Excellence
The ideal candidate will possess deep expertise in big data technologies and architectures. You should be comfortable working with large-scale data processing systems and have a proven track record of identifying root causes of complex technical issues. Your ability to analyze data quality problems and implement effective remediation strategies will be critical to success in this role.
Leadership and Communication
Strong leadership skills are essential for this position. You will be responsible for guiding teams, coordinating with offshore partners, and presenting findings to senior stakeholders. Excellent verbal and written communication skills will enable you to translate complex technical concepts into clear, actionable recommendations.
Problem-Solving and Innovation
We are looking for a proactive problem-solver who can anticipate challenges and develop innovative solutions. The ability to think critically, approach problems from multiple angles, and implement continuous improvements will set you apart as a valuable contributor to our team.
Collaboration and Mentorship
Success in this role requires the ability to work effectively with cross-functional teams and mentor colleagues. You should demonstrate a collaborative approach, sharing knowledge and best practices while fostering a culture of excellence and continuous learning.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and advance in their careers. As a Lead Data Operations Analyst, you will have access to comprehensive training programs, certifications, and professional development opportunities. We encourage our team members to expand their skills in emerging technologies and take on new challenges that align with their career aspirations.
This position provides exposure to cutting-edge big data technologies and the opportunity to work on high-impact projects that directly affect our business operations. You will build expertise in data lake management, production support best practices, and leadership skills that will prepare you for future leadership roles within the organization.
We support career advancement through regular performance reviews, personalized development plans, and internal mobility programs. Many of our senior leaders started in entry-level positions and grew their careers at arenaflex, and we are dedicated to providing the same opportunities for our new team members.
Work Environment and Culture
Our Charlotte office offers a modern, collaborative work environment that fosters innovation and teamwork. We provide state-of-the-art tools and technologies to support your success, along with comfortable workspaces designed for productivity and collaboration.
At arenaflex, we prioritize work-life balance and offer flexible scheduling options to accommodate the diverse needs of our employees. Our team-oriented culture encourages open communication, mutual respect, and shared accountability. We believe that when our employees thrive, our organization thrives, and we are dedicated to creating an environment where everyone can succeed.
Compensation and Benefits
We offer a competitive compensation package that includes an hourly rate of $27.00 per hour for this position, reflecting our commitment to attracting and retaining top talent. In addition to competitive pay, arenaflex provides a comprehensive benefits package that includes:
Health, dental, and vision insurance coverage
401(k) retirement plan with company matching
Paid time off and holidays
Parental leave and family support programs
Employee assistance programs
Professional development and tuition reimbursement
Wellness programs and fitness center discounts
Employee stock purchase plans
Our benefits package is designed to support your physical, financial, and emotional well-being, providing peace of mind for you and your family.
Join Our Team
If you are ready to take the next step in your career and make a meaningful impact at a leading financial organization, we encourage you to apply for this exciting opportunity. At arenaflex, you will work alongside talented professionals, tackle challenging projects, and contribute to our mission of delivering exceptional service to our customers.
We are looking for candidates who are passionate about data operations, committed to excellence, and eager to grow with our organization. This is a fantastic opportunity to join a team that values innovation, collaboration, and continuous improvement. Apply today and become part of the arenaflex family!
arenaflex is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.