Lead, Client Operations Analyst
"
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
How will this role have an impact?
The Client Operations Lead maintains and improves our clients satisfaction and member experience. The Client Operations Lead leads a team of analysts who directly support our clients. The Lead is responsible for oversight of a team handling day-to-day tasks, as well as direct client support. The Lead is one of the contact points for key stakeholders, including the Data, Production, Consumer Experience, Member Experience and Client Success teams.
Responsibilities:
In partnership with account managers and Region Client Operations Leads, have critical conversations with clients about timing and expectations for problem resolution and what requests we are not able to meet.
Partner with senior account management leaders and regional leadership to maintain client priorities.
Break ties for prioritization when there are multiple demands for work to maintain client satisfaction.
Prioritize client issues to maximize business success balanced with client and member satisfaction.
Lead new client and program implementations.
Design, lead and monitor training for new analysts
Drive program and process improvement and ensure knowledge transfer to the team
Leads a team of Analysts and successfully coaches, manages performance and develops the team
Oversight of teams deliverables
Builds and maintains strong relationships with key stakeholders to ensure alignment of efforts and coordination to drive outcomes and effective client communication and coordination
Complete Analyst tasks for assigned clients or for coverage of Analysts on their team:
Responsibilities for the team that the Lead will have oversight for include:
Complete client meeting documentation: data entry, meeting minutes, action items in support of Client Success Managers and Executives
Ad-hoc reporting
Quality assurance for reports and deliverables; report manipulation based on client requirements
Ticket submission and tracking for client requests directly related to the success of the program
Print and digital mail material management and prepping for distribution.
We are looking for someone with:
Bachelors degree preferred but not required
3+ years of relevant work experience
Client facing experience
Proven track record of reviewing and organizing data in Excel
Experience using Google Suite (Gmail, Sheets, Slides)
Ability to clearly articulate via verbal and written communication
Self-starter and able to work independently in a fast-paced environment
Experience managing tight timelines, deliverable schedules and a diverse set of internal stakeholders to meet expectations even without explicit control of all inputs needed
About Us:
As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members needs and serving our communities. Living our Heart At Work Behaviors in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.
Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/27/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
",
Apply Now
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
How will this role have an impact?
The Client Operations Lead maintains and improves our clients satisfaction and member experience. The Client Operations Lead leads a team of analysts who directly support our clients. The Lead is responsible for oversight of a team handling day-to-day tasks, as well as direct client support. The Lead is one of the contact points for key stakeholders, including the Data, Production, Consumer Experience, Member Experience and Client Success teams.
Responsibilities:
In partnership with account managers and Region Client Operations Leads, have critical conversations with clients about timing and expectations for problem resolution and what requests we are not able to meet.
Partner with senior account management leaders and regional leadership to maintain client priorities.
Break ties for prioritization when there are multiple demands for work to maintain client satisfaction.
Prioritize client issues to maximize business success balanced with client and member satisfaction.
Lead new client and program implementations.
Design, lead and monitor training for new analysts
Drive program and process improvement and ensure knowledge transfer to the team
Leads a team of Analysts and successfully coaches, manages performance and develops the team
Oversight of teams deliverables
Builds and maintains strong relationships with key stakeholders to ensure alignment of efforts and coordination to drive outcomes and effective client communication and coordination
Complete Analyst tasks for assigned clients or for coverage of Analysts on their team:
Responsibilities for the team that the Lead will have oversight for include:
Complete client meeting documentation: data entry, meeting minutes, action items in support of Client Success Managers and Executives
Ad-hoc reporting
Quality assurance for reports and deliverables; report manipulation based on client requirements
Ticket submission and tracking for client requests directly related to the success of the program
Print and digital mail material management and prepping for distribution.
We are looking for someone with:
Bachelors degree preferred but not required
3+ years of relevant work experience
Client facing experience
Proven track record of reviewing and organizing data in Excel
Experience using Google Suite (Gmail, Sheets, Slides)
Ability to clearly articulate via verbal and written communication
Self-starter and able to work independently in a fast-paced environment
Experience managing tight timelines, deliverable schedules and a diverse set of internal stakeholders to meet expectations even without explicit control of all inputs needed
About Us:
As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members needs and serving our communities. Living our Heart At Work Behaviors in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.
Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/27/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
",
Apply Now