Lead Business Analyst – Mortgage Servicing

Lead Business Analyst – Mortgage United States Remote About Cognizant Consulting Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you? About the role As a Lead Business Analyst – Mortgage, you will lead a team of consultants and make an impact by assessing and improving processes across the mortgage value chain (servicing, originations, and capital markets) to drive transformation initiatives. You will be a valued member of the consulting team and work collaboratively with Process and Application/Product owners to deliver process optimization and compliance-driven solutions. In this role, you will: • Conduct current-state assessments of mortgage servicing workflows (including L1/L2 processes) and perform value stream analysis. • Gather, analyze, and document business and system requirements from stakeholders. • Create process flows, wireframes, and future-state diagrams using tools like Visio or Lucidchart. • Identify opportunities for process optimization and automation. • Support Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives while ensuring compliance with regulatory and investor requirements (e.g., FNMA, FHLMC, FHA). Work model We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you must have to be considered • 5+ years of experience as a Business Analyst in US mortgage servicing, originations, and capital markets (Secondary marketing). • Proven experience in process mapping and workflow documentation. • Strong understanding of mortgage lifecycle, including servicing, originations, capital markets, and default management. • Hands-on experience with Agile methodologies and tools like JIRA and Confluence. • Proficiency in process modeling tools (Visio, Lucidchart) and documentation standards. • Familiarity with regulatory compliance (RESPA, TILA, FHA/VA guidelines). • Excellent communication and stakeholder management skills. These will help you succeed • Exposure to mortgage platform transformations. • Certifications such as CBAP, SAFe POPM, or similar. We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Apply tot his job