Lead Admissions Specialist

Why Charlie Health?Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.About The RoleCharlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you’ll work to facilitate admission for hundreds of at-risk youth. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.ResponsibilitiesFacilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner Lead a team of 6+ Admissions Coordinators, ensuring that performance goals are met or exceeded Coordinate team schedules and workload distribution to ensure efficient operations Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories Clearly communicate financial policies, payment options, and potential financial assistance programs Maintain meticulous client records via Salesforce, including treatment consents and insurance information Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are metEnsure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s programMaintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and familiesRequirements2+ years of experience leading or mentoring a team of Admissions and/or Sales Reps 2+ years of sales experience, experience in healthcare admissions is a plus1+ years of Salesforce experience Strong proficiency in multitasking and operating in a high-paced environmentFamiliarity with HIPAA policies is a plus Experience working with adolescents and young adults in a mental health context a plusProficiency in Microsoft Office and Google SuiteBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.Additional InformationPlease note that this role is not available to candidates in Illinois, California, or Colorado.The total target base compensation for this role will be between $75,000 and $86,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don’t give up.Please do not call our public clinical admissions line in regard to this or any other job posting.Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.Originally posted on Himalayas

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