Late Stage Collections Specialist II
Carrington Holding Company, LLC is a leading provider of integrated mortgage loan servicing assistance. They are seeking a Late Stage Collections Specialist II to counsel borrowers on bringing their loans current, evaluate their ability to pay, and provide alternative solutions while ensuring compliance with regulations. Responsibilities Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations Counsels' borrowers on their options through education of alternative solutions Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls May need to escalate borrowers to a licensed Loss Mitigation associate for specific work out details Assist with loan servicing website payments, denied access, password resets Skills High school diploma or equivalent work experience Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience Experience in the Banking, Mortgage/Loan Servicing industries Benefits Comprehensive healthcare plans for you and your family. Discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. Company Overview Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is