L3 Engineer

All-rounder L3 MSP Engineer must have experience in working in an MSP on multiple customers and technology. We are a tight-knit team of six who value teamwork, collaboration, and great communication.Responsibilities: Products suite Management and Support: Windows server, VMWARE, Hyper-V MS365 (management and support): design and management Intune ImmyBot (automation tool) - we’re looking for someone that champions this product Good PowerShell scripting skills Act as the main escalation point for L1 and L2 complex issues. Security stack: Huntress, Proofpoint, MS security stack, DNS filter, be able to able to help and support these tools ConnectWise RMM; ConnectWise Manage (ticketing system) Project based activity: under client environment management process and assistant with handover and ongoing management of the customer SharePoint experience would be advantageous; 365 for the majority of the customers (focus on SharePoint sites management). Document processes, configurations, and solutions for knowledge sharing and compliance purposes. Record time in ConnectWise: good time management skills for billable accurate entriesTo be successful in this role, you will have;Required Skills/Experience: A minimum of 5 years MSP experience in a similar role Proven experience working in a Systems Administration / Level 3 Support type role Technical Skills (Systems/Tools): Immybot (Automation): Must possess high-level PowerShell scripting skills and champion this product for the deployment, updating, and management of client applications. Security Stack: Ensure the cybersecurity stack—including Huntress, Proofpoint, Avanan, Connectsecure, DNSFilter, and Threatlocker—is fully rolled out, proactively monitored, and managed for our clients. ConnectWise RMM: Demonstrated expertise in using this platform for patch management and remote support to maintain patching compliance across client systems. ConnectWise Manage: Deep familiarity with ConnectWise ticketing, aligning with Sea Level processes, and maintaining accurate time recording and management for billing and client services. SharePoint: Essential experience in managing sites, document libraries, security, and migrating data for M365 clients.Microsoft Intune: Proven ability to manage compliance and enforce technical controls in line with Essential Eight and ISO27001 across multiple client environments. Project Delivery: Track record of successfully delivering IT infrastructure projects by working closely with clients and project managers. M365: Proven technical skills to set up and support the full M365 stack—from Exchange and Identity to Teams, Compliance, and Security—for our clients. On-Premises Server Infrastructure: High-level expertise in setting up and supporting HP Server infrastructure across Microsoft Hyper-V, VMware, and all Windows Server operating systems. Medical Clinical Application Support: Experience with applications like Best Practice and Medical Director is advantageous. Soft Skills: [Essential]: Awesome communication/customer service skills (Verbal and written) [Essential]: Client facing and proven experience as a technical escalation point within an MSP Strong Problem-solving skills; ability to think outside the box, attention to detail Inquisitive, Fast Learner, Independent Performer: Quickly grasp new concepts and excel with minimal oversight. Ability to multitask and manage time effectively in a fast-paced environment Ability to get things done autonomously; able to work on a project and swap to day-to-day tasks as required: prioritize; and multiple tasks Someone that strives to get things complete Self-starter and ability to work autonomously and collaboratively as a teamOriginally posted on Himalayas

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