L3 Application Support (P&C Insurance)

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

Role: L3 Application Support

Location: Chicago IL (Remote)

The L3 Application Support professional provides advanced technical and functional support for critical P&C insurance applications. This role is responsible for diagnosing and resolving complex production issues, performing root cause analysis, supporting system enhancements, and collaborating with business, development, and infrastructure teams to ensure system stability, performance, and regulatory compliance across P&C insurance processes such as policy, billing, claims, underwriting, and rating.

Responsibilities

• Provide Level 3 support for complex and critical production issues related to P&C insurance applications
• Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes
• Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
• Participate in incidents, problems, and change management processes.
• Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
• Analyze business and system impacts of defects across personal, commercial, and specialty lines
• Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
• Validate defect fixes and enhancements through functional and technical testing
• Review and support application changes, releases, and patches
• Assist development teams with production deployments and post-release validation
• Ensure system changes comply with regulatory, audit, and data security requirements
• Update support documentation, runbooks, and knowledge articles
• Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues
• Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)
• Identify performance bottlenecks and support tuning efforts
• Support batch processing, nightly cycles, renewals, and large-volume transactions

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 7–10+ years of IT experience, with at least 3–5 years in L3 support
• Hands on SQL experience – 3+ years.
• Prior experience in the insurance domain, specifically P&C, is strongly preferred

Preferred Qualifications/ Skills

• Experience with Insurity or Guidewire (Policy Center, Claim Center, Billing Center) or Duck Creek
• Exposure to cloud platforms (AWS, Azure)
• Experience in agile / DevOps environments

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is [$80,000 to $100,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

y, or purchasing equipment or training.