L2 Support Manager

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.Role MissionTo ensure the efficient and continuous operation of the organization's critical technology infrastructure by leading the Level 2 (L2) Support team. This role demands a hands-on leader who can manage, mentor, and support the team while also actively resolving complex technical issues. The L2 Support Manager is responsible for maintaining high system reliability, minimizing downtime, and driving technical excellence through proactive monitoring, maintenance, and issue resolution.Key ResponsibilitiesLead and manage the L2 Support team, ensuring 24/7 operational coverage and effective issue resolution.Provide in-depth second-level technical support across hardware, software, servers, and network infrastructure.Monitor system health and performance to ensure the availability and reliability of mission-critical platforms.Troubleshoot and resolve complex technical issues efficiently, escalating where necessary.Oversee routine system maintenance activities such as patch management, backups, and software updates.Assist in the deployment and integration of new technologies and infrastructure enhancements.Create and maintain comprehensive documentation of technical procedures, configurations, and known issues.Collaborate with cross-functional teams and act as a key escalation point for critical incidents.Deliver training, mentorship, and guidance to support team members and end-users.Participate in on-call rotations for high-priority incident response and resolution.Required Skills & QualificationsMinimum of 5 years’ experience in a technical support or infrastructure operations role.At least 2 years of experience in a leadership or team management capacity.Strong expertise in operating systems (Windows and Linux) and core network protocols (TCP/IP, DNS, DHCP).Experience with virtualization tools (e.g., VMware) and public cloud platforms (e.g., AWS, Azure).Proficiency in scripting and automation tools (e.g., PowerShell, Python).Solid understanding of monitoring tools such as Nagios, New Relic, or similar.Knowledge of ITIL framework, with a strong foundation in incident management and root cause analysis (RCA).Excellent analytical and troubleshooting abilities, especially under time-critical conditions.Strong communication, collaboration, and leadership skills.Experience in alert management and proactive issue mitigation practices.Interested?If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.​CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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