Knowledge Management Writer (Virtual)

Job Classification: Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy Are you interested in building capabilities that enable the organization with innovation, accuracy, clarity, and efficiency? The Knowledge Management team takes great pride in our culture where transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role As a KM Writer on the Service, Support, and Solutions Knowledge Management Team, you will partner with business subject matter experts, content owners, and cross functional teams to create, structure, and maintain high quality content in PruLibrary, a centralized knowledge repository used across the US Businesses. Your work directly impacts how our employees discover, learn, and perform, by transforming complex processes and operational knowledge into clear, accurate, and easy to consume content. You will bring strong writing expertise, outstanding organization, a process improvement mindset, and a passion for knowledge quality and governance. Here Is What You Can Expect on a Typical Day Create and update PruLibrary content Write, revise, and format content such as SOPs, job aids, FAQs, workflows, procedures, and other knowledge assets. Ensure alignment with the KM Framework, organizational standards, and naming conventions. Apply clear, concise, and audience appropriate writing and formatting. Partner with SMEs and business teams Collaborate with subject matter experts to extract, clarify, and validate knowledge. Document tacit and explicit knowledge in standardized formats. Manage and maintain content in PruLibrary Add, revise, delete, and restructure content while following taxonomy and metadata best practices. Submit, manage, and track Content Approval Workflows and KM Tracker requests. Maintain document histories and support archival processes. Perform content research & analysis Conduct searches for internal and external information related to processes, regulatory practices, and industry standards. Review content for clarity, completeness, and consistency. Promote knowledge adoption Support KM education by helping associates learn how to use the KM Framework, templates, and tools. Assist with facilitation of knowledge sharing sessions, workshops, or Train the Trainer activities. Champion content governance & quality Ensure content accuracy, version integrity, and alignment to governance requirements. Demonstrate a process improvement mindset when identifying content gaps or inefficiencies. The Skills & Expertise You Bring Bachelor’s Degree or equivalent relevant work experience preferred. 3–5 years of procedure writing or technical writing experience. 3–5 years of Knowledge Management or content governance experience (preferred. Exceptional writing and editing skills, including grammar, clarity, and plain language communication. Strong ability to organize complex information into accurate, concise, and usable content. Experience collaborating with SMEs, compliance, legal, and cross functional business partners. Understanding of knowledge management principles, taxonomy, metadata, and content lifecycle. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with SharePoint / PruLibrary or other digital knowledge repositories. Strong attention to detail and excellent interpersonal, collaboration, and presentation skills. Ability to prioritize multiple tasks, meet deadlines, and adapt to shifting business needs. Project coordination experience is a plus. Technical Writer certification preferred. Financial services industry experience is a plus. #LI-MG1 What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $70,300.00 to $116,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level . Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave . 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email [email protected] . If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance .