Junior Trust & Safety Investigator

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts. In this role, you will support and execute processes critical to ensuring the safety and security of the Turo community, investigating and resolving risk-related cases. Responsibilities Proudly support the Trust & Safety team for escalations from customer support, claims, leadership, and law enforcement Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia Independently manage and prioritize assigned caseload from start to finish with excellent follow-through Assist the investigations team in conducting detailed investigations and execute the appropriate strategy for each case type; assist with interviews of persons of interest and potential victims Provide direct assistance to the investigations team throughout the investigative process Collect information, documentation, and evidence associated with investigations Develop a general understanding of risk signals, review user accounts and transactions Communicate case developments to the investigations team and management to drive continuous improvement Work with and foster relationships with a valued network of law enforcement, external partners, and investigators Support the team with special projects assigned by management Skills Ability to work in a fast-paced environment, drive and embrace change Superb and dynamic communication, interpersonal, and investigative skills Commitment to high responsiveness and availability, strong ability to prioritize Can quickly adapt to new technology and systems You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission BA/BS or work equivalent 1+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience desired, but not required Experience with Kustomer, CRM systems, Google Docs, and MS Office preferred Mac expertise is a plus Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match Learning & Development stipend to invest in your professional development Turo host matching program Turo travel credit Cell phone and internet stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave In-office lunch, office snacks, and fun activities Company Overview Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is