**Junior Technical Support Specialist (24/7 Live-Chat Team) at blithequark**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's 24/7 live-chat team as a Junior Technical Support Specialist. As a key member of our technical support team, you will play a vital role in providing top-notch support to our clients' mobile and online banking solutions. **About blithequark** blithequark is a leading innovator in mobile and online banking technology, dedicated to empowering financial institutions to deliver seamless, secure, and user-friendly experiences to their customers. Our cutting-edge solutions have revolutionized the way people bank, and we're committed to pushing the boundaries of what's possible. As a member of our team, you'll be part of a dynamic, collaborative environment that fosters creativity, innovation, and growth. **Job Summary** As a Junior Technical Support Specialist, you will work directly with our clients, supporting end-users with technical questions about our products. You'll collaborate with our technical team remotely, leveraging your problem-solving skills to troubleshoot and resolve complex issues. This is an entry-level position, ideal for individuals who are eager to learn and grow with our company. **Working Hours and Schedule** Our team operates on a 2-shift schedule, with two rotations: * 9 pm - 9 am CST (Monday to Friday) * 9 am - 9 pm CST (Monday to Friday) We also have a 5-day shift schedule for Saturdays: * 11 am - 7 pm EST **Primary Responsibilities** As a Junior Technical Support Specialist, your primary responsibilities will include: * **In-depth understanding of our banking software and apps**: You'll need to have a solid grasp of our products and services, including their features, functionality, and technical specifications. * **Coordinating with software technicians, technical support, and developers**: You'll work closely with our technical teams to troubleshoot and resolve issues, ensuring seamless communication and collaboration. * **Examining technical logs to troubleshoot and resolve issues**: You'll analyze technical logs to identify and resolve complex issues, using your problem-solving skills to troubleshoot and resolve problems efficiently. * **Handling technical processes and explaining them to less-technical people**: You'll need to be able to communicate complex technical concepts in a clear, concise manner, making them accessible to non-technical stakeholders. **Requirements** To succeed in this role, you'll need to possess the following essential qualifications: * **Excellent written and spoken English**: You'll need to communicate effectively with our clients and internal teams, both verbally and in writing. * **Ability to establish good working relationships with customers**: You'll need to build trust and rapport with our clients, providing exceptional customer service and support. * **Solid troubleshooting ability**: You'll need to be able to analyze complex issues, identify root causes, and develop effective solutions. * **Ability to learn technical skills quickly**: You'll need to be able to absorb and apply new technical knowledge and skills rapidly, staying up-to-date with the latest developments in our products and services. * **In-depth learning and understanding of our mobile and online banking products**: You'll need to have a deep understanding of our products and services, including their features, functionality, and technical specifications. * **Coordination with developers to investigate and diagnose issues**: You'll work closely with our development teams to troubleshoot and resolve complex issues, ensuring seamless communication and collaboration. * **Ability to manage a dynamic workload with many concurrent tasks**: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced environment. **As Plus** While not essential, the following qualifications would be highly desirable: * **Experience in banking live-chat**: You'll have a strong understanding of the banking industry and live-chat support, enabling you to provide exceptional customer service and support. * **Experience in technical support**: You'll have a solid background in technical support, including troubleshooting, problem-solving, and communication skills. * **Experience with Dialogflow**: You'll have experience with Dialogflow, a popular platform for building conversational interfaces. * **Experience with various mobile phone platforms, especially iOS and Android**: You'll have experience with multiple mobile phone platforms, including iOS and Android. * **Project management experience**: You'll have experience managing projects, including prioritizing tasks, managing timelines, and meeting deadlines. * **Working directly with US-based customers**: You'll have experience working with US-based customers, including understanding their needs, preferences, and cultural nuances. * **Knowledge of US banking systems**: You'll have a solid understanding of US banking systems, including their regulations, laws, and industry standards. **Our Benefits** As a member of our team, you'll enjoy the following benefits: * **Fully remote work**: You'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. * **Long-term employment**: We're committed to providing long-term employment opportunities, enabling you to grow and develop your career with our company. * **Competitive salary**: You'll receive a competitive salary, commensurate with your experience and qualifications. * **Community of practice, regular knowledge sharing among colleagues**: You'll be part of a dynamic community of practice, where you'll have the opportunity to share your knowledge, learn from others, and stay up-to-date with the latest developments in our industry. * **Internet compensation (50$ per month)**: You'll receive a monthly internet compensation, enabling you to stay connected and productive while working remotely. * **Friendly and easy-going international team and colleagues**: You'll be part of a diverse, international team, where you'll have the opportunity to work with colleagues from different cultures, backgrounds, and perspectives. **How to Apply** If you're a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply for this job