**Junior Customer Success Manager - DACH**

Are you a results-driven professional with a passion for growth and a customer-first approach? Do you excel at identifying and presenting opportunities that align with both customer and company goals? If so, we invite you to join our newly established Customer Growth team at blithequark as a Junior Customer Success Manager - DACH. In this strategic role, you will play a crucial part in driving growth within our existing customer base by proactively engaging with customers in the midmarket segments. You will identify upsell and cross-sell opportunities, particularly with blithequark’s alternative payment methods (APMs) and new product offerings, and help customers expand their use of our products, enabling their business growth and driving revenue for blithequark while positioning us as a trusted partner in their success. **Your Opportunity** As a Junior Customer Success Manager - DACH, you will be part of a high-impact team driving blithequark’s growth in key customer segments. You will have the opportunity to work with some of the most innovative customers in the market, helping them achieve their business goals. Our fast-paced, dynamic working environment offers clear paths for professional development, and your contributions will directly impact blithequark’s success and our customers' growth. **Your Responsibilities** As a Junior Customer Success Manager - DACH, your key responsibilities will include: * Driving proactive engagement with mid-market customers to introduce and upsell new products like Klarna, Billie, Credit Card, Mollie Capital, Mollie Terminal, and business accounts. * Building strong relationships with customers, positioning blithequark as a partner in their business growth. * Identifying upsell and cross-sell opportunities by understanding each customer’s unique needs and introducing relevant solutions. * Collaborating cross-functionally with Customer Success, Product, and Support teams to align on customer growth strategies and ensure seamless handovers. * Utilizing CRM insights to create personalized recommendations for customer growth and increased product adoption. * Setting and achieving ambitious growth targets by expanding the range of blithequark products and services each customer utilizes. **What We’re Looking For** We are looking for a growth-oriented professional with a proactive mindset who excels at identifying and presenting opportunities that align with both customer and company goals. The ideal candidate will have: * 3+ years of experience in Customer Growth, Business Development, or a related commercial role, ideally within a SaaS or fintech environment. * Proven ability to upsell and cross-sell products, with a strong track record of achieving and exceeding growth targets. * Excellent relationship-building skills, with the ability to communicate effectively with customers and internal teams. * A proactive mindset, with the ability to anticipate customer needs and present solutions that drive both customer and company growth. * Experience with CRM tools (e.g., Salesforce, HubSpot) to manage your pipeline and track customer interactions. * A passion for growth and a customer-first approach to finding solutions. * Fluency in German and English is required. **What We Offer** As a Junior Customer Success Manager - DACH at blithequark, you will have the opportunity to: * Be part of a newly formed, high-impact Customer Growth team driving blithequark’s growth in key customer segments. * Work in a fast-paced, dynamic working environment with clear paths for professional development. * Contribute to a collaborative team culture where your contributions directly impact blithequark’s success and our customers' growth. * Work with some of the most innovative customers in the market, helping them achieve their business goals. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Junior Customer Success Manager - DACH, you will have access to: * Regular training and development opportunities to enhance your skills and knowledge. * Mentorship from experienced professionals in the field. * Opportunities to take on new challenges and responsibilities as you grow in your role. * A dynamic and supportive work environment that encourages collaboration and innovation. **Work Environment and Company Culture** Our office is located in a vibrant and modern building, with a collaborative and open workspace that fosters creativity and innovation. Our team is passionate about what we do, and we're committed to making a positive impact on our customers' businesses. We believe in work-life balance and offer flexible working hours to ensure that you have time for the things that matter most to you. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan. * A generous pension scheme. * A flexible and generous holiday policy. * Access to a range of employee discounts and perks. * Opportunities for professional development and career growth. **How to Apply** If you're a motivated and results-driven professional with a passion for growth and a customer-first approach, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds. **Data Protection** By submitting your application, you consent to blithequark processing your personal data in accordance with our data protection policy. For more information, please visit our website at [insert website URL]. Apply for this job