Join Today: ?? ?? Technical Customer Service ++ Other Open
Core Information:Compensation: a competitive salaryStart Date: Immediate openings availablePosition: ?? ?? Technical Customer Service ++ Other Open PositionsCompany: WorkwarpLocation: Remote  The Big Picture
Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.
WeÂre a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, weÂre taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.
After heavily investing in developing our service and brand, weÂre looking for a start performer who shares our vision and wants to take ownership of customer support.
Responsibilities
 Strategize customer service efforts
 Chat and Email support
 Ongoing creation and updating of support articles
 Manage billing, refund, and cancellations on payment platforms
 Reviewing customer feedback
 Tracking key metrics on sales, refunds, and cancellations
 Learn from user tests videos to understand how clients perceive the product
 Proactive team management via ClickUp, Slack, and other tools
 Eventually, help build a team of CS superstars
 Identify and solve solutions
 Helping customers use proxies effectively
 Chat and Email support
Requirements
 Basic to Mid backend programming skills
 IT-related background
 High-level written and verbal English communication skills
 Attention to detail
 Self-motivated
 Problem solver, not a problem creator
 Deep understanding of the internet and technology
 Ability to work independently
 Innovative and creative
 Slack, Google Mail, Google Sheets, etc.
 Ability to learn tools like Zendesk, Intercom, etc.
 Have a mic and webcam for meetings
 IsnÂt scared of a process document
 Can work at 10:00 PM  06:00 AM UTC
What You Can Expect From Us
 Ongoing training and coaching
 Opportunities for promotions when youÂre a star performer
 Flexible holiday schedule Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.
WeÂre a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, weÂre taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.
After heavily investing in developing our service and brand, weÂre looking for a start performer who shares our vision and wants to take ownership of customer support.
Responsibilities
 Strategize customer service efforts
 Chat and Email support
 Ongoing creation and updating of support articles
 Manage billing, refund, and cancellations on payment platforms
 Reviewing customer feedback
 Tracking key metrics on sales, refunds, and cancellations
 Learn from user tests videos to understand how clients perceive the product
 Proactive team management via ClickUp, Slack, and other tools
 Eventually, help build a team of CS superstars
 Identify and solve solutions
 Helping customers use proxies effectively
 Chat and Email support
Requirements
 Basic to Mid backend programming skills
 IT-related background
 High-level written and verbal English communication skills
 Attention to detail
 Self-motivated
 Problem solver, not a problem creator
 Deep understanding of the internet and technology
 Ability to work independently
 Innovative and creative
 Slack, Google Mail, Google Sheets, etc.
 Ability to learn tools like Zendesk, Intercom, etc.
 Have a mic and webcam for meetings
 IsnÂt scared of a process document
 Can work at 10:00 PM  06:00 AM UTC
What You Can Expect From Us
 Ongoing training and coaching
 Opportunities for promotions when youÂre a star performer
 Flexible holiday schedule Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now