Join Today: Technical CS Associate, Blink
Core Information:Location: RemotePosition: Technical CS Associate, BlinkStart Date: Immediate openings availableCompensation: a competitive salaryCompany: Workwarp  Description
Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then BlinkÂs Customer Service (CS) Technical Support team would like to talk to you...
Hours are Wednesday-Sunday 8:30 AM-5PM ET
Key job responsibilities
 Providing prompt, efficient, detailed service by engaging directly with BlinkÂs customers via phone and email
 Working with other customer support teams to ensure a consistent and high-quality level of support
 Being a voice and advocate for our customers when something doesnÂt feel right
 Working with customers to understand how they use BlinkÂs products to resolve their issues and maximize their investments
 Acting as an advocate for our customers by reporting and acting on observed areas for improvement
 Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
 Assisting with customer communication during BlinkÂs critical launches and support events
 Working across the customer service spectrum to ensure a consistent and highest-quality level of support
 Developing detailed knowledge about specific product lines and features
 Driving projects that improve support-related processes
 Supporting Blink Subscription service
A day in the life
As a Technical Support Associate in the CS/Technical Support team, youÂll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, youÂll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.
About The Team
Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.
Basic Qualifications
 3+ years of customer service experience
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 2+ years of experience in technical support that is focused first and foremost in customer success
 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
 1+ years providing technical support for mobile devices and platforms (iOS, Android)
 Ability to work remotely
 Excellent verbal and written communications skills required in both English and Spanish, German, French, or Italian
Preferred Qualifications
 2+ years of customer service experience
 A drive to dig into the details of a system or process to solve customer problems
 Ability to document technical customer issues into notes that are consumable by other users
 Technical curiosity and excitement to learn new technologies and help customers succeed
 Excellent oral and written communication skills
 Proven success in a fast paced support environment
 Experience using Zendesk CRM
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Company - Amazon.com Services LLC
Job ID: A2756339 Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then BlinkÂs Customer Service (CS) Technical Support team would like to talk to you...
Hours are Wednesday-Sunday 8:30 AM-5PM ET
Key job responsibilities
 Providing prompt, efficient, detailed service by engaging directly with BlinkÂs customers via phone and email
 Working with other customer support teams to ensure a consistent and high-quality level of support
 Being a voice and advocate for our customers when something doesnÂt feel right
 Working with customers to understand how they use BlinkÂs products to resolve their issues and maximize their investments
 Acting as an advocate for our customers by reporting and acting on observed areas for improvement
 Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
 Assisting with customer communication during BlinkÂs critical launches and support events
 Working across the customer service spectrum to ensure a consistent and highest-quality level of support
 Developing detailed knowledge about specific product lines and features
 Driving projects that improve support-related processes
 Supporting Blink Subscription service
A day in the life
As a Technical Support Associate in the CS/Technical Support team, youÂll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, youÂll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.
About The Team
Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.
Basic Qualifications
 3+ years of customer service experience
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 2+ years of experience in technical support that is focused first and foremost in customer success
 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
 1+ years providing technical support for mobile devices and platforms (iOS, Android)
 Ability to work remotely
 Excellent verbal and written communications skills required in both English and Spanish, German, French, or Italian
Preferred Qualifications
 2+ years of customer service experience
 A drive to dig into the details of a system or process to solve customer problems
 Ability to document technical customer issues into notes that are consumable by other users
 Technical curiosity and excitement to learn new technologies and help customers succeed
 Excellent oral and written communication skills
 Proven success in a fast paced support environment
 Experience using Zendesk CRM
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Company - Amazon.com Services LLC
Job ID: A2756339 Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now