Join Today: Manager, Tele Account Development
Job Highlights:Start Date: Immediate openings availablePosition: Manager, Tele Account DevelopmentCompensation: a competitive salaryCompany: WorkwarpLocation: Remote  You Lead the Way. WeÂve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Role Objective
The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.
Job Responsibilities
Planning (10 Â 20% of time)
? Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory
Relationship management (10 Â 20% of time)
? Proactively reach out to customers to uncover opportunities, treat the customer until thereÂs a change in customer spend in alignment with growth or retention conversations
Client solution (20 Â 30% of time)
? Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)
? Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)
Negotiate and close (20 Â 30% of time)
? Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit
? Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services
Compliance (100% of time)
? Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Knowledge, Skills, Attributes, and Experience
Knowledge and Skills
Relationship management
? Strong customer relationship building skills to follow through and motivate clients to act
Consultative selling
? Effectively identifies client needs to configure solutions that address client requirements and deliver value
Closing
? Overcomes objections and resistance to proposed solutions with key client decision makers
Influence & persuasion
? Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
Demonstrating value
? Proactively and consistently demonstrates the value of partnering with American Express
Results focus
? Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
? Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes
? High learning agility
? Intellectually curious
? Collaborative and growth mindset
? Personal accountability
? Compliance focused
Experience
? Bachelors degree strongly preferred
? Excellent sales experience, 3 Â 5 years minimum
? Experience partnering with clients across various markets / industries
? Experience in a highly-regulated industry
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
 Competitive base salaries
 Bonus incentives
 6% Company Match on retirement savings plan
 Free financial coaching and financial well-being support
 Comprehensive medical, dental, vision, life insurance, and disability benefits
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 Free and confidential counseling support through our Healthy Minds program
 Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the ÂKnow Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Role Objective
The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.
Job Responsibilities
Planning (10 Â 20% of time)
? Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory
Relationship management (10 Â 20% of time)
? Proactively reach out to customers to uncover opportunities, treat the customer until thereÂs a change in customer spend in alignment with growth or retention conversations
Client solution (20 Â 30% of time)
? Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)
? Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)
Negotiate and close (20 Â 30% of time)
? Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit
? Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services
Compliance (100% of time)
? Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Knowledge, Skills, Attributes, and Experience
Knowledge and Skills
Relationship management
? Strong customer relationship building skills to follow through and motivate clients to act
Consultative selling
? Effectively identifies client needs to configure solutions that address client requirements and deliver value
Closing
? Overcomes objections and resistance to proposed solutions with key client decision makers
Influence & persuasion
? Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
Demonstrating value
? Proactively and consistently demonstrates the value of partnering with American Express
Results focus
? Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
? Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes
? High learning agility
? Intellectually curious
? Collaborative and growth mindset
? Personal accountability
? Compliance focused
Experience
? Bachelors degree strongly preferred
? Excellent sales experience, 3 Â 5 years minimum
? Experience partnering with clients across various markets / industries
? Experience in a highly-regulated industry
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
 Competitive base salaries
 Bonus incentives
 6% Company Match on retirement savings plan
 Free financial coaching and financial well-being support
 Comprehensive medical, dental, vision, life insurance, and disability benefits
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 Free and confidential counseling support through our Healthy Minds program
 Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the ÂKnow Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now