Join Today: Customer Support Specialist at UPS Â United Parcel
Become a key member of our collaborative team as a Customer Support Specialist At UPS Â United Parcel Service! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience. Â Â Title: Customer Support Specialist...
Location: REMOTE
Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtual ly every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 driver s nationwide, Roadie reaches more than 20,000 zip codes the largest local same- day delivery network in the nation.
Our Support team operates as the first point of contact for the Roadie community. WeÂre looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role youÂll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.
What YouÂll Be Doing
 Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
 Address all customer concerns politely, using active listening skills to understand and confirm the information
 Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
 Proactively monitor in-progress deliveries and take corrective action when necessary
 Manage non-standard delivery situations with professionalism, empathy, and urgency
 Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
 Collaborate with team members from various Roadie departments to ensure seamless delivery experience
What You Bring
 A combination of sales, or customer service experience, optimally with a technology or logistics company
 Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
 Able to quickly and efficiently problem solve and troubleshoot
 Comfortable with a fast-paced environment and changing requirements
 Proactive and able to comfortably navigate through uncertainty and ambiguity
 Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
 Fluency in Spanish, a plus!
Why Roadie?
 Competitive compensation packages
 100% covered health insurance premiums for yourself
 401k with company match
 Tuition and student loan repayment assistance (thatÂs right  Roadie will contribute directly to your existing student loans!)
 Generous PTO
 Monthly 3-day weekends
 Monthly stipend
 The technology you need to get the job done
Source link Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Location: REMOTE
Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtual ly every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 driver s nationwide, Roadie reaches more than 20,000 zip codes the largest local same- day delivery network in the nation.
Our Support team operates as the first point of contact for the Roadie community. WeÂre looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role youÂll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.
What YouÂll Be Doing
 Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
 Address all customer concerns politely, using active listening skills to understand and confirm the information
 Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
 Proactively monitor in-progress deliveries and take corrective action when necessary
 Manage non-standard delivery situations with professionalism, empathy, and urgency
 Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
 Collaborate with team members from various Roadie departments to ensure seamless delivery experience
What You Bring
 A combination of sales, or customer service experience, optimally with a technology or logistics company
 Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
 Able to quickly and efficiently problem solve and troubleshoot
 Comfortable with a fast-paced environment and changing requirements
 Proactive and able to comfortably navigate through uncertainty and ambiguity
 Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
 Fluency in Spanish, a plus!
Why Roadie?
 Competitive compensation packages
 100% covered health insurance premiums for yourself
 401k with company match
 Tuition and student loan repayment assistance (thatÂs right  Roadie will contribute directly to your existing student loans!)
 Generous PTO
 Monthly 3-day weekends
 Monthly stipend
 The technology you need to get the job done
Source link Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now