Join Today: Customer service representative
An excellent opportunity has arisen for a Customer Service Representative! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary. Â Â About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment...
We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states.
Overview and Responsibilities
Summary
We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division.
This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply.
Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information.
Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues.
First line of contact for CPAP resupply customers.
Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings
 Mon - Fri 8 : 30am - 5pm
 Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
Essential Duties and Responsibilities
 Acts as patient advocate to resolve questions or concerns
 Collects patient, source information and inputs data into e-Intake
 Completes thorough verification for products and services
 Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
 Develops and maintains working knowledge of current products and services offered by the company
 Identifies and resolves problems in a timely manner
 Makes outbound calls as needed to collect patient data
 Manages all aspects of initial intake via high volume inbound phone calls
 Processes related patient paperwork if assigned
 Processes tickets to ensure timely fulfillment of product orders
 Prompt and regular attendance is required
 Provides basic technical customer service assistance for CPAP equipment
 Provides education to patients and location employees on CPAP supplies
 Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
 Performs other duties as assigned
Qualifications
Employment is contingent on
 Background investigation (company-wide)
 Drug screen (when applicable for the position)
 Basic Computer and Basic Internet skills test along with a Typing test
 Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Education and / or Experience
 High school diploma or GED equivalent
 One to three years of related prior work experience in a team-oriented environment
 Experience in medical field and administrative record management
 Strong customer service background
Skills, Knowledge and Abilities
 Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a timely manner
 Helpful, knowledgeable and polite while maintaining a positive attitude
 Interpret a variety of instructions in a variety of communication mediums
 Knowledge of billing reimbursement and insurance policies and requirements preferred
 Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
 Knowledge of medical billing practices preferred
 Maintain confidentiality and practice discretion and caution when handling sensitive information
 Medical terminology
 Multi-task along with attention to detail
 Self-motivation, organized, time-management and deductive problem solving skills
 Work independently and as part of a team
Physical Demands
 Lift minimum of 10lbs
 Prompt and regular attendance is required
 Requires close vision to small print on computer and or paperwork
 Requires sitting, walking, standing, talking or listening
Machines, Equipment and Technical Abilities
 Email transmission and communication
 Internet navigation and research
 Microsoft applications including but not limited to Word, Excel (spreadsheets), etc.
 Office equipment; fax machine, copier, printer, phone and computer
Rotech Information
Benefits
 401k
 Medical, Dental and Vision
 Life Insurance and Disability
 Generous Paid Time Off and Paid Holidays
 Employee Discount Program
 Employee Recognition Program
 Bonus and Incentive Opportunities
 Mileage reimbursement (when applicable for the position)
 Telephone reimbursement (when applicable for the position)
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.
To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days.
We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc.
recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Last updated : 2024-10-14 Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment...
We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states.
Overview and Responsibilities
Summary
We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division.
This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply.
Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information.
Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues.
First line of contact for CPAP resupply customers.
Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings
 Mon - Fri 8 : 30am - 5pm
 Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
Essential Duties and Responsibilities
 Acts as patient advocate to resolve questions or concerns
 Collects patient, source information and inputs data into e-Intake
 Completes thorough verification for products and services
 Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
 Develops and maintains working knowledge of current products and services offered by the company
 Identifies and resolves problems in a timely manner
 Makes outbound calls as needed to collect patient data
 Manages all aspects of initial intake via high volume inbound phone calls
 Processes related patient paperwork if assigned
 Processes tickets to ensure timely fulfillment of product orders
 Prompt and regular attendance is required
 Provides basic technical customer service assistance for CPAP equipment
 Provides education to patients and location employees on CPAP supplies
 Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
 Performs other duties as assigned
Qualifications
Employment is contingent on
 Background investigation (company-wide)
 Drug screen (when applicable for the position)
 Basic Computer and Basic Internet skills test along with a Typing test
 Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Education and / or Experience
 High school diploma or GED equivalent
 One to three years of related prior work experience in a team-oriented environment
 Experience in medical field and administrative record management
 Strong customer service background
Skills, Knowledge and Abilities
 Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a timely manner
 Helpful, knowledgeable and polite while maintaining a positive attitude
 Interpret a variety of instructions in a variety of communication mediums
 Knowledge of billing reimbursement and insurance policies and requirements preferred
 Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
 Knowledge of medical billing practices preferred
 Maintain confidentiality and practice discretion and caution when handling sensitive information
 Medical terminology
 Multi-task along with attention to detail
 Self-motivation, organized, time-management and deductive problem solving skills
 Work independently and as part of a team
Physical Demands
 Lift minimum of 10lbs
 Prompt and regular attendance is required
 Requires close vision to small print on computer and or paperwork
 Requires sitting, walking, standing, talking or listening
Machines, Equipment and Technical Abilities
 Email transmission and communication
 Internet navigation and research
 Microsoft applications including but not limited to Word, Excel (spreadsheets), etc.
 Office equipment; fax machine, copier, printer, phone and computer
Rotech Information
Benefits
 401k
 Medical, Dental and Vision
 Life Insurance and Disability
 Generous Paid Time Off and Paid Holidays
 Employee Discount Program
 Employee Recognition Program
 Bonus and Incentive Opportunities
 Mileage reimbursement (when applicable for the position)
 Telephone reimbursement (when applicable for the position)
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.
To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days.
We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc.
recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Last updated : 2024-10-14 Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now